Senior Executive / Executive, IT Admin

Exitra Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 72,000; Full time

Job summary

Exitra Sdn Bhd in Kuala Lumpur seeks a Senior Executive / Executive, IT Admin to manage day-to-day IT administration and deliver end-to-end support to users across the group.

The role covers Microsoft 365 and identity management, onboarding/offboarding, asset lifecycle, IT governance, reporting, and remote-to-onsite IT support, with vendor coordination and team guidance. The company values proactive service delivery and continuous improvement.

Qualifications

• Diploma or Bachelor's Degree in Information Technology or related field.
• Microsoft 365/Azure/Entra ID/Intune certifications are a plus.
• 1–3 years IT support or admin experience; fresh graduates may apply for Executive.
• Hands-on experience managing multiple Microsoft 365 tenants and licenses.

Responsibilities

• Administer multiple Microsoft 365 tenants, user accounts, and licenses.
• Manage onboarding and offboarding, provisioning and deprovisioning user access.
• Oversee IT asset inventory, lifecycle, and procurement coordination.
• Develop, review, and enforce IT policies, SOPs, and governance.
• Maintain IT records and prepare operational reports.

Skills

Microsoft 365 Admin

Identity & Access

End-user Support

On-Prem AD

Vendor Management

Team Coordination

Education

Diploma / Bachelor's in IT

Tools

Microsoft 365

Azure

Entra ID

Intune

Active Directory

Job description

Senior Executive / Executive, IT Admin is responsible for executing day-to-day IT administrative operations and providing end-to-end technical support to users across the Group.

Responsibilities

Microsoft 365 & Identity Administration – Administer multiple Microsoft 365 tenants and manage user accounts, licenses, and access across On-Premises Active Directory and Microsoft Entra-ID.

Employee Onboarding & Offboarding – Manage end-to-end IT provisioning and deprovisioning processes, including user accounts, access rights, software licenses, and IT equipment allocation and recovery.

IT Asset & Lifecycle Management – Oversee IT asset inventory, assignment, tracking, maintenance, warranty monitoring, and lifecycle replacement.

IT Policies, SOP & Governance – Develop, review, and maintain IT policies, SOPs, and administrative controls to ensure compliance and operational consistency.

Reporting & Documentation – Maintain accurate IT records and prepare operational reports covering user accounts, licenses, assets, procurement, and administrative activities.

End-to-End IT Support – Coordinate and deliver remote and onsite IT support to users across the company group, ensuring timely resolution of IT issues and service requests.

Vendor & Supplier Management – Manage vendor and supplier relationships, coordinate procurement activities, monitor service delivery, and ensure timely fulfilment of IT requirements.

Team Coordination & Continuous Improvement – Coordinate daily IT administrative operations, guide team members, collaborate with internal stakeholders and identify opportunities to improve processes and service delivery.

Requirements

Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.

Professional Certification: Microsoft 365, Microsoft Azure, Microsoft Entra ID, Microsoft Intune or other relevant IT certifications would be an added advantage.

Minimum 1–3 years OR 3-5 years of relevant experience in IT support, IT administration, helpdesk operations, or end-user computing. Fresh graduates with relevant technical knowledge may also be considered for Executive role.

Microsoft 365 Administration: Hands‑on experience managing multiple Microsoft 365 tenants, user accounts, license allocation, and administrative configurations OR Basic to intermediate knowledge of Microsoft 365 administration, including user accounts, license assignment, mailboxes, and common Microsoft 365 applications.

Identity & Access Management: Familiarity with On‑Premises Active Directory, Microsoft Entra ID, user provisioning, access management, and identity lifecycle administration.

IT Operations & Support: Experience in Employee onboarding and offboarding, IT asset lifecycle management, and providing remote and onsite IT support.

Technical & Analytical Skills: Strong troubleshooting, problem‑solving, organisational, and multitasking abilities, with proficiency in Microsoft 365 productivity tools OR Basic troubleshooting skills with Proficiency in Windows operating systems and Microsoft 365 productivity applications, particularly Outlook, Excel, Word, and Teams.

Communication & Interpersonal Skills: Good communication and interpersonal skills, with the ability to coordinate effectively with end users, internal departments, and external vendors.

EXITRA Sdn Bhd is a member of LGB group (www.exitra.com.my), with interest in water treatment, highway toll operations, solid waste management, property development, manufacturing, and information technology.

In year 2013, Exitra started the data center expansion plan, and currently own and run the first new tier-3 data centre in Taman Tun Dr Ismail, Kuala Lumpur, Malaysia.

As a pioneer of Cloud Computing Technology Provider in Malaysia, EXITRA offers complete Enterprise IT Services on data centre managed services, cloud solutions & web applications.

In tandem with our growth, we are seeking to hire highly motivated person to join our team.

EXITRA Sdn Bhd is a member of LGB group (www.exitra.com.my), with interest in water treatment, highway toll operations, solid waste management, property development, manufacturing, and information technology.

In year 2013, Exitra started the data center expansion plan, and currently own and run the first new tier-3 data centre in Taman Tun Dr Ismail, Kuala Lumpur, Malaysia.

As a pioneer of Cloud Computing Technology Provider in Malaysia, EXITRA offers complete Enterprise IT Services on data centre managed services, cloud solutions & web applications.

In tandem with our growth, we are seeking to hire highly motivated person to join our team.