IT Executive – Infrastructure & Network

Worldwide Holdings Berhad; Shah Alam; On-site; MYR 67,000 - 112,000; Full time

Job summary

Worldwide Holdings Berhad is seeking an IT Infrastructure Specialist to manage Microsoft 365, AD/Entra ID, and network services, while supporting Windows servers, backups, security and end-user devices in a Malaysian corporate setting.

You will handle onboarding, procurement, vendor coordination, and incident resolution, ensuring compliant and reliable IT operations across the organization.

Qualifications

• Bachelor’s degree in IT, CS, Networking, Cybersecurity or related field.
• 3–5 years of experience in IT infrastructure, network or system administration.
• Hands-on experience with Microsoft 365, Active Directory, Entra ID and Windows environment.
• Solid understanding of TCP/IP, VLAN, VPN, firewalls, switching, Wi‑Fi, DNS and DHCP.
• Experience in endpoint management, IT security, backup, asset management and user support.
• Experience in vendor management and IT procurement is a plus.

Responsibilities

• Manage the Microsoft 365 environment, including Admin Center, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune and Purview, covering user, license, access, device and compliance administration.
• Manage user accounts, access permissions, email, shared folders, security groups and related identity services.
• Monitor, configure and troubleshoot network infrastructure (switches, firewalls, Wi‑Fi, VPN, VLAN, internet).
• Support Windows servers, Active Directory, file servers, backup systems and basic cloud infrastructure.
• Provide technical support for laptops, desktops, printers, software and other IT issues.
• Manage endpoint security, antivirus/EDR, security policies and device compliance.
• Perform IT asset management, including device setup, tagging, allocation, replacement and lifecycle tracking.
• Conduct IT onboarding sessions for new joiners, including briefings on corporate IT systems, security requirements and acceptable use of IT resources.
• Provision and prepare IT devices, peripherals and access for new joiners in coordination with HR to ensure readiness by joining date.
• Manage procurement of IT hardware, software and licenses, including specs, quotations, vendor coordination and documentation.
• Coordinate with vendors on maintenance, warranty matters and infrastructure projects.
• Assist in IT projects such as network upgrades, device deployment, security solutions and server/cloud improvements.
• Maintain IT documentation, SOPs, diagrams, asset records and configuration records.
• Monitor and resolve IT incidents and service requests within SLAs.
• Support IT governance, cybersecurity, audit and compliance as applicable.

Skills

Communication skills

Independent work

Stakeholder management

Problem-solving

Education

Bachelor’s Degree in Information Technology, Computer Science, Networking, Cybersecurity or related field

Tools

Microsoft 365

Active Directory

Entra ID

Windows Server

PowerShell

Azure

AWS

DNS/DHCP

VPN

Firewalls

Backup systems

Job description

• Manage the Microsoft 365 environment, including Microsoft 365 Admin Center, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune and Microsoft Purview, covering user, license, access, device and compliance administration.
• Manage user accounts, access permissions, email, shared folders, security groups and related identity services.
• Monitor, configure and troubleshoot network infrastructure, including switches, firewalls, Wi-Fi, VPN, VLAN and internet connectivity.
• Support Windows servers, Active Directory, file servers, backup systems and basic cloud infrastructure.
• Provide technical support for laptops, desktops, printers, software and other IT-related issues.
• Manage endpoint security, antivirus/EDR, security policies and device compliance.
• Perform IT asset management, including device setup, tagging, allocation, replacement and lifecycle tracking.
• Conduct IT onboarding sessions for new joiners, including briefings on corporate IT systems, security requirements and the acceptable use of IT resources.
• Provision and prepare the required IT devices, peripherals, user accounts and system access for new joiners, in coordination with HR and relevant departments, to ensure readiness by the employee’s joining date.
• Manage the procurement of IT hardware, software and licenses, including the preparation of specifications, quotation evaluation, vendor coordination, and documentation for procurement, subscriptions, renewals and related approvals.
• Coordinate with vendors and service providers on maintenance, troubleshooting, warranty matters and infrastructure projects.
• Assist in the implementation of IT projects, such as network upgrades, device deployment, security solutions, and server, cloud and infrastructure improvements.
• Maintain IT documentation, SOPs, network diagrams, asset records and system configuration records.
• Monitor and resolve IT incidents and service requests within the required service levels.
• Support IT governance, cybersecurity, audit and compliance requirements, where applicable.
• Perform and comply with all duties and tasks assigned by the immediate superior.

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Networking, Cybersecurity or a related field.
• Preferably 3 to 5 years of experience in IT infrastructure, network or system administration.
• Hands-on experience with Microsoft 365, Active Directory, Entra ID and the Windows environment.
• Good understanding of TCP/IP, VLAN, VPN, firewalls, switching, Wi-Fi, DNS and DHCP.
• Experience in endpoint management, IT security, backup, asset management and user support.
• Experience in vendor management and IT procurement is an advantage.

Preferred Technical Skills

• Active Directory / Windows Server
• Firewalls, switches, Wi-Fi and VPN
• Endpoint security / EDR
• Backup and file servers
• IT asset and license management
• Basic knowledge of Azure / AWS
• PowerShell knowledge is an added advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to work independently.
• Good documentation skills and attention to detail.
• Ability to coordinate with vendors and internal users.
• Willingness to learn and support new technologies.