IT Infra & Support Engineer

Wipro Consumer Care (LDW) Sdn Bhd; Kajang; On-site; MYR 36,000 - 60,000; Full time

Job summary

Wipro Consumer Care (LDW) Sdn Bhd, part of Wipro Consumer Care & Lighting, is looking for an IT Infra & Support Engineer to ensure reliable IT services in Malaysia. You will administer AD, Entra ID, M365 and SharePoint, manage Windows servers and network gear, and support end users to keep systems secure and available.

You’ll monitor health, perform backups, assist IT projects and maintain documentation and asset records, with opportunities to coordinate with vendors and drive improvements.

Qualifications

• Diploma or Degree in Information Technology or related field.
• 1–2 years in IT system administration or IT support.
• Hands-on knowledge of AD, Entra ID, M365, and Windows Server.
• Familiar with network and firewall administration; basic DNS/DHCP, VPN, VLAN.
• Knowledge of IT security practices and asset management.

Responsibilities

• Administer and maintain AD, Entra ID, M365 and SharePoint services.
• Manage Windows servers, network infrastructure, firewall, Wi-Fi, printers, UPS.
• Monitor system health, perform patching and preventive maintenance.
• Perform daily backups and DR/BCP exercises.
• Provide first-level technical support to end users.
• Coordinate with vendors for hardware and infra support.
• Maintain IT infrastructure documentation and asset records.

Skills

Active Directory

Entra ID

Microsoft 365

SharePoint

Windows Server

Networking

IT Security

Backup & DR

Troubleshooting

Asset Management

Education

Diploma or Degree in Information Technology

Tools

Microsoft 365

SharePoint

Windows Server

DNS/DHCP

Job description

The IT Infra & Support Engineer is responsible for the day-to-day administration, maintenance and support of the company's IT infrastructure and systems. The role will ensure the availability, security, performance and reliability of IT services while providing timely technical support to end users.Proactively monitor system health and performance, resolve infrastructure related issues, implement improvements and supports IT projects.

Key Responsibilities

Administer and maintain Microsoft Active Directory (AD), Microsoft Entra ID, Microsoft 365 and SharePoint services, including user accounts, access rights, groups and permissions.

Manage and maintain Windows Servers, network infrastructure, firewall, Wi‑Fi, printers, UPS and other IT infrastructure equipment.

Perform routine system monitoring, maintenance, patching, troubleshooting and preventive maintenance to ensure system availability and stability.

Perform and monitor daily backups, including backup verification and BCP and DR Exercises.

Provide first‑level technical support to end users for hardware, software, network, Microsoft 365 and other IT‑related issues.

Troubleshoot and resolve IT incidents and service requests within the agreed service level.

Manage IT assets, including computers, laptops, servers, network equipment, software and peripherals, and maintain accurate asset records.

Maintain IT infrastructure documentation, system configurations, network diagrams, procedures and inventory records.

Assist with IT security activities, including access control, endpoint protection, firewall administration, patch management, compliance requirements and MFA, Vulnerability remediations and Security Incident support.

Support IT projects, system implementations, upgrades, migrations and infrastructure improvements.

Coordinate with external vendors and service providers for hardware, software, network and infrastructure support.

Assist in monitoring system performance, capacity and availability, migrations and recommend improvements where required.

Perform other IT infrastructure and support duties as assigned.

Requirements

Diploma or Degree in Information Technology, Computer Science, Computer Engineering or a related field.

Minimum 1–2 years of working experience in IT System Administration, IT Infrastructure, IT Support or a related field.

Hands‑on knowledge of Microsoft Active Directory, Microsoft 365 and Windows Server.

Basic knowledge of Microsoft Entra ID, SharePoint, networking, TCP/IP, DNS, DHCP, VLAN, VPN, Switching, wireless and firewall administration.

Experience in system backup, troubleshooting, hardware/software support and IT asset management.

Good understanding of IT security, user access management and system maintenance.

Good interpersonal and communication skills, with the ability to work effectively with users and external vendors.

Able to work independently, manage multiple tasks and respond to IT incidents in a timely manner.

Knowledge or experience in SAP is an added advantage.

Relevant Microsoft, networking or IT certifications such as Microsoft, CompTIA, CCNA, Azure Administrator associate or equivalent.
Other relevant certifications in Microsoft 365, cloud, networking, cybersecurity or systems administration are and added advantage.

Willing to support occasional after-hours maintenance, system upgrades or urgent IT incidents when required.

Wipro Unza Malaysia and Wipro Consumer Care (LDW) are part of Wipro Consumer Care & Lighting, a fast‑growing FMCG business across Asia, the Middle East and Africa.

In Malaysia, we bring together a strong heritage in personal care, skincare, male grooming, household care, wellness and healthcare products, with trusted brands such as Safi, Carrie Junior, Enchanteur, Aiken, Romano, Dashing, Scentify, Bio‑essence, Ginvera, Ebene, Syahirah, MaxKleen, NappiKleen and more.

With strong local presence and manufacturing capabilities, we are committed to quality products, trusted brands and creating a workplace where people can learn, grow and make a meaningful impact.

Wipro Unza Malaysia and Wipro Consumer Care (LDW) are part of Wipro Consumer Care & Lighting, a fast‑growing FMCG business across Asia, the Middle East and Africa.

In Malaysia, we bring together a strong heritage in personal care, skincare, male grooming, household care, wellness and healthcare products, with trusted brands such as Safi, Carrie Junior, Enchanteur, Aiken, Romano, Dashing, Scentify, Bio‑essence, Ginvera, Ebene, Syahirah, MaxKleen, NappiKleen and more.

With strong local presence and manufacturing capabilities, we are committed to quality products, trusted brands and creating a workplace where people can learn, grow and make a meaningful impact.