IT Technician cum Administration

KUDOS SBC; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

KUDOS SBC in Kuala Lumpur is seeking an IT Technician cum Administration to support IT services and day-to-day office administration.

You will provide hardware/software troubleshooting, set up user accounts and manage Microsoft 365, assist with network issues, and coordinate office equipment and documentation, including during audit peaks.

Qualifications

• Diploma or Bachelor's Degree in IT, CS, IS or related field.
• 1–3 years of working IT support, administration or similar role preferred.
• Fresh graduates with IT knowledge and willingness to learn encouraged.
• Good knowledge of Windows OS, Microsoft Office/365, printers and networking.
• Basic IT security, antivirus, data backup and user access management.

Responsibilities

• Provide day-to-day technical support to employees, including troubleshooting hardware, software, network and printer-related issues.
• Install, configure and maintain computers, laptops, printers, scanners and other IT equipment.
• Set up and maintain user accounts, email accounts, Microsoft 365 and other software applications.
• Assist with network, Wi‑Fi, internet and basic server/system troubleshooting.
• Monitor and maintain IT equipment inventory and ensure proper records are maintained.
• Assist in implementing and maintaining IT policies and cybersecurity practices.

Skills

IT support experience

Microsoft 365 admin

Network troubleshooting

Hardware troubleshooting

Documentation skills

Staff onboarding

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Administration or related field

Job description

We are looking for a friendly, organized, and proactive IT Technician cum Administration to join our growing team. You will be the assisting on all IT related services while supporting the day-to-day administrative operations of the office.

If you enjoy keeping things organized, communicating with people, and ensuring the office runs smoothly, we'd love to hear from you.

What You'll Be Doing

IT Support

Provide day-to-day technical support to employees, including troubleshooting hardware, software, network and printer-related issues.

Install, configure and maintain computers, laptops, printers, scanners and other IT equipment.

Set up and maintain user accounts, email accounts, Microsoft 365 and other software applications.

Assist with network, Wi-Fi, internet and basic server/system troubleshooting.

Perform regular system updates, software installations and basic IT maintenance.

Monitor and maintain IT equipment inventory and ensure proper records are maintained.

Assist with data backup, antivirus and basic IT security measures.

Liaise with external IT vendors and service providers for hardware, software, internet and other technical matters.

Provide timely IT support during audit peak periods, including support for remote access, file sharing and audit software.

Maintain proper documentation of IT assets, software licences, passwords/access rights and IT-related records.

Assist in implementing and maintaining the firm's IT policies and procedures, including basic cybersecurity and data protection practices.

Administration

Assist with general office administration and day-to-day office operations.

Maintain proper filing and documentation, including IT and administrative records.

Assist with procurement of office supplies, IT equipment and other administrative requirements.

Monitor office equipment, stationery and consumables and arrange replenishment when required.

Assist in coordinating office maintenance, repairs and service providers.

Support staff onboarding and offboarding, including preparation of computers, access accounts, email and other equipment.

Assist management and other departments with administrative tasks and ad-hoc assignments.

Perform any other duties as assigned by management.

What We're Looking For

Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Administration or a related field.

Preferably 1–3 years of working experience in IT support, administration or a similar role.

Fresh graduates with relevant IT knowledge and a strong willingness to learn are encouraged to apply.

Good knowledge of Windows operating systems, Microsoft Office / Microsoft 365, printers, networking and basic hardware troubleshooting.

Basic understanding of IT security, antivirus, data backup and user access management.

Good communication and interpersonal skills.

Able to communicate effectively in English and Bahasa Malaysia. Mandarin would be an added advantage.

Good organisational and administrative skills with attention to detail.

Able to work independently as well as support a team.

Able to prioritise and manage multiple tasks, particularly during the audit peak season.

Responsible, proactive, trustworthy and willing to learn.

Possess good problem-solving skills and a service-oriented attitude.

Willing to travel between the firm's offices, if required.

Supportive and friendly working environment.

Opportunities to learn and grow with a modern professional services firm.

Exposure to a dynamic business environment.

Convenient office location with direct access to the LRT and nearby shopping mall.

Performance-based career growth opportunities.

If you're someone who enjoys creating a positive first impression and keeping operations running smoothly, we'd love to welcome you to our team.