IT Manager

Luminarix Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 240,000; Full time

Job summary

Luminarix Sdn Bhd, a Malaysia-based PSP, is seeking an experienced IT Infrastructure Manager to oversee IT operations, cloud services (Azure, Microsoft 365), network, security, and end-user support. You will manage budgets, vendors, and IT projects while growing the internal IT team.

Responsibilities include leading Microsoft Entra ID, Intune, VPN and network configurations, website hosting management, and implementing security best practices across the organization.

Qualifications

• 5+ years of progressive IT experience with at least 2+ years in IT management or senior role.
• Must-have extensive hands-on expertise in administering Microsoft 365, Entra ID, Intune, and Azure.
• Experience with network hardware and VPN configurations; strong troubleshooting skills.
• Familiarity with website hosting, DNS, SSL, and Cloudflare.
• Budgeting, vendor negotiations, and IT compliance responsibilities.

Responsibilities

• Oversee IT infrastructure, cloud services, network operations, cybersecurity, and end-user support.
• Lead IT projects and mentor the internal IT team.
• Manage Microsoft 365 ecosystem, Entra ID, Intune, and Azure deployments.
• Administer VPN, firewall rules, and network security measures.
• Govern domain registrars, hosting, DNS, and SaaS integrations.
• Establish SLAs, document SOPs, and optimize IT operations.

Skills

IT management

Microsoft 365

Azure

Entra ID

Intune

Network troubleshooting

Budgeting

Leadership

VPN setup

Jira

Tools

GoDaddy

Cloudflare

UniFi

JIRA Service Desk

Job description

Luminarix Sdn Bhd is a newly established Payment Service Provider (PSP) in Malaysia focused on delivering secure, efficient and scalable digital payment solutions.

Purpose of the Role (Only Shortlisted Candidates Will Be Notified)

The role is responsible for overseeing the company’s overall IT infrastructure, cloud services, network operations, cybersecurity, and end-user support to ensure secure, reliable, and efficient IT operations. This includes managing Microsoft 365, Azure, Entra ID, Intune, network infrastructure, IT systems and vendors, while ensuring compliance, managing IT budgets and assets, leading IT projects, and developing the internal IT team

Responsibilities

• 1) Microsoft Cloud, Identity & Endpoint Management
• -Oversee and administer the Microsoft 365 ecosystem (Exchange, Teams, SharePoint, OneDrive, and security policies).
• -Manage identity governance, sign-on (SSO), multi-factor authentication (MFA), Conditional Access, and user lifecycle automation via Microsoft Entra ID (formerly Azure AD).
• -Configure, deploy, and manage endpoint security and device management policies using Microsoft Intune (MDM/MAM) for Windows, macOS, and mobile devices.
• -Administer, monitor, and optimize core cloud resources and tenant environments within Microsoft Azure.
• -Manage domain registrars (GoDaddy), web hosting, and DNS records.
• -Support, optimize, and maintain website services, including SSL certificates, DNS routing, and CDN configurations via Cloudflare.
• -Oversee third-party SaaS applications, license distributions, and cloud integrations.
• 3) Network Infrastructure & Operations
• -Design, deploy, configure, and maintain local network infrastructure using Ubiquiti networking devices (UniFi Dream Machines, switches, access points).
• -Configure, deploy, and support site-to-site and client-based VPN solutions to ensure secure remote work capabilities.
• -Perform real-time network troubleshooting and diagnostic analysis for performance bottlenecks, outages, and wireless/wired connectivity issues.
• -Monitor network security, firewall rules, VLAN segmentations, and intrusion detection systems.
• 4) Service Desk & IT Operations Management
• -Manage, configure, and optimize the JIRA Service Desk / Ticketing System to track, prioritize, and resolve incident reports and support requests.
• -Establish SLA response benchmarks and ensure high user satisfaction for internal technical support.
• -Maintain complete documentation of system topologies, IT inventories, network maps, and standard operating procedures (SOPs).
• 5) Budgeting, Procurement & Compliance
• -Prepare, track, and manage the annual IT operational and capital budget (OpEx / CapEx).
• -Oversee IT subscription purchasing, software renewals, vendor contracts, and hardware asset procurement to ensure cost efficiency.
• -Maintain IT compliance across systems, ensuring alignment with relevant data privacy regulations, industry security frameworks, software licensing requirements, and company data governance policies.
• -Oversee hardware lifecycle management, including decommissioning and asset tracking.
• -Lead, mentor, and conduct IT team training for internal IT staff to build technical capabilities and cross-functional support skill sets.
• -Develop and deliver end-user IT security awareness training programs (phishing, password hygiene, system usage policies).
• -Lead IT projects from initiation to deployment, coordinating with cross-departmental stakeholders.

Requirements

• -Experience: 5+ years of progressive IT experience, with at least 2+ years in an IT management, team lead, or senior systems administrator role.
• -Microsoft Ecosystem: Must-have extensive hands-on expertise in administering Microsoft 365, Microsoft Entra ID, Microsoft Intune, and Microsoft Azure.
• -Network & Hardware: Experience with Ubiquiti devices, router/switch configuration, VPN setup, firewall rules, and advanced network troubleshooting.
• -Web Services: Proficiency in managing web properties and domain management using Cloudflare, GoDaddy, and standard web hosting services.
• -Service Desk: Hands-on experience administering and managing support workflows using JIRA (or JIRA Service Management).
• -Financial & Compliance: Demonstrated capability in IT budgeting, hardware/software vendor negotiations, software licensing compliance, and subscription management.
• -Leadership: Proven ability to lead IT team training, draft IT policies, and communicate technical concepts clearly to non-technical staff.

Preferred Qualifications & Certifications

• -Professional certifications such as Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft 365 Certified: Enterprise Administrator / Endpoint Administrator (MD-102), Ubiquiti Enterprise Wireless/Routing & Switching Admin (UEWA/UBWA), or ITIL Foundation.
• -Network certification (CCNA, CCNP) will be an advantage
• -Experience in disaster recovery planning and business continuity management