Senior Engineer, Workplace Technology

Singtel Group; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

Singtel KL seeks a Senior Engineer - Workplace Technology to support and secure our Microsoft 365 environment in Kuala Lumpur. You will help protect identity, data, endpoints, and messaging while contributing to upgrades, migrations, and security improvements.

Bring 5–8+ years in Microsoft 365/workplace tech, strong Entra ID, Purview, Intune, Defender for Endpoint, and a scripting mindset with PowerShell. Join a dynamic team driving digital transformation.

Qualifications

• Degree or diploma in a relevant IT field; security or enterprise IT focus preferred.
• 5–8+ years in Microsoft 365, Workplace Technology, or security operations in a large enterprise.
• Hands-on with Entra ID, Purview, Intune, Defender for Endpoint, and Exchange Online.
• Experience with PowerShell scripting and Microsoft Graph API is advantageous.
• Solid knowledge of identity, endpoint security, and Zero Trust principles.

Responsibilities

• Administer and secure Microsoft 365 and workplace tech services; provide advanced troubleshooting.
• Monitor security, policy compliance, and vulnerabilities; coordinate remediation with teams.
• Support incidents, problems, changes, and service requests; perform root cause analysis.
• Manage Entra ID controls, including CA, MFA, RBAC, and app registrations; investigate access issues.
• Administer Purview capabilities: DLP, labels, retention, eDiscovery, and records management.
• Operate Intune and Defender for Endpoint; ensure device compliance and security baselines.
• Troubleshoot Exchange Online mail flow, policies, and mailbox permissions.
• Collaborate with Cyber Security, Infrastructure, vendors; maintain runbooks and docs.

Education

Bachelor's degree in Computer Science, Information Technology, Cyber Security, Engineering, or related discipline

Tools

Microsoft Entra ID

Microsoft Purview

Microsoft Intune

Microsoft Defender for Endpoint

Microsoft Exchange Online

PowerShell

Microsoft Graph API

Job description

SayHELLO to BIG Possibilities with Singtel KL(Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Senior Engineer - Workplace Technology to support the day-to-day operation, administration, security, and continuous improvement of our Microsoft 365 environment. You will help protect critical workplace services across identity, data, endpoints, compliance, and messaging, while supporting projects, platform upgrades, migrations, and security improvement initiatives.

Make an Impact by:

• Administer, monitor, support, and maintain Microsoft 365 security and workplace technology services, providing escalated troubleshooting for complex operational and security issues.
• Monitor service health, security alerts, policy compliance, vulnerabilities, and operational risks, and coordinate remediation with relevant teams.
• Support incident, problem, change, and service request activities, including root cause analysis for significant or recurring issues.
• Administer Microsoft Entra ID controls including Conditional Access, MFA, authentication methods, Identity Protection, PIM, RBAC, enterprise applications, application registrations, and service principals.
• Troubleshoot authentication and access issues, support identity security investigations, and perform regular reviews of identity and privileged access configurations.
• Administer Microsoft Purview capabilities including DLP, Sensitivity Labels, Information Protection, retention, Audit, eDiscovery, Records Management, and data lifecycle controls.
• Monitor and investigate DLP and compliance events, support audits and security exception management, and tune policies to maintain effective controls while minimising unnecessary business impact.
• Administer Microsoft Intune and Microsoft Defender for Endpoint, including device compliance, configuration profiles, security baselines, application protection, EDR, Defender Antivirus, ASR, Windows Firewall, and BitLocker.
• Troubleshoot device enrolment, configuration, compliance, application, and endpoint security issues, and support vulnerability remediation.
• Administer Microsoft Exchange Online and messaging security controls, including mail flow, transport rules, mailbox permissions, policies, and investigation of suspicious email activity.
• Work closely with Cyber Security, Infrastructure teams, Microsoft, vendors, and service providers, while maintaining operational documentation, runbooks, configuration standards, and troubleshooting guides.
• Participate in Microsoft 365 and Workplace Technology projects, upgrades, migrations, testing, implementation, operational readiness, and identify opportunities for automation and continuous improvement.

Skills for Success

• Degree or Diploma in Computer Science, Information Technology, Cyber Security, Engineering, or a related discipline, or equivalent relevant experience.
• Typically 5-8+ years of experience in Microsoft 365, Workplace Technology, infrastructure, endpoint management, identity, or security operations within a large enterprise environment.
• Strong hands-on experience with Microsoft Entra ID, including Conditional Access, MFA, Identity Protection, PIM, RBAC, Enterprise Applications, and authentication troubleshooting.
• Strong hands-on experience with Microsoft Purview, including DLP, Sensitivity Labels, Information Protection, retention, Audit, eDiscovery, and data governance.
• Strong hands-on experience with Microsoft Intune and endpoint security, including device management, compliance policies, security baselines, Defender for Endpoint, EDR, ASR, Firewall, and BitLocker.
• Experience administering Microsoft Exchange Online, including mail flow, transport rules, permissions, and messaging security.
• Working knowledge of PowerShell for administration, troubleshooting, reporting, and automation; Microsoft Graph API / Graph PowerShell SDK knowledge is advantageous.
• Good understanding of identity security, endpoint security, data protection, Zero Trust, vulnerability management, and security governance.
• Experience troubleshooting complex technical and security issues and working within incident, problem, and change management processes.
• Experience supporting infrastructure/security projects, migrations, upgrades, or technology deployments; relevant Microsoft certifications are advantageous.
• Strong problem-solving, ownership, stakeholder management, communication, documentation, knowledge-sharing, and continuous improvement skills.