Senior Enterprise Network & SD-WAN Service Engineer

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel KL (Sudong MY Sdn Bhd) is launching a new Global Business Services Centre in Kuala Lumpur. We seek a Service Delivery Engineer to provide Level 2 operational support for enterprise networks, SD‑WAN, servers, virtualization and cloud environments.

You will manage incidents, troubleshoot, implement changes, ensure security compliance and maintain service availability. The role emphasizes incident management, root cause analysis, and clear communication with customers, acting as a trusted

Qualifications

• Graduate from a degree in Computer Science, Information Technology, Information Systems, or a related field.
• Minimum 5 years of experience in network support for global customers and cross‑functional teams.
• Strong knowledge of networking fundamentals (LAN/WAN, TCP/IP, routing, switching, security).
• Hands‑on with MPLS IPVPN, Cloud Connect, BGP, OSPF.
• Familiar with enterprise networking solutions from Cisco, Juniper, Fortinet.

Responsibilities

• Serve as SME with deep understanding of client network design and SLA commitments.
• Provide Level 2 technical support for escalated incidents and perform troubleshooting.
• Review and configure complex changes, document changes and maintain network documentation.
• Manage incidents to ensure timely resolution and follow‑ups.
• Perform fault isolation and root cause analysis for technical issues.
• Publish technical bulletins and contribute to knowledge base.

Skills

Networking basics

LAN/WAN

TCP/IP

Routing

Switching

Network security

MPLS/IPVPN

BGP

OSP F

Cisco

Juniper

Fortinet

Incident management

Customer communication

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Cisco

Juniper

Fortinet

Job description

Singtel KL (Sudong MY Sdn Bhd) is launching a new Global Business Services Centre in Kuala Lumpur. We seek a Service Delivery Engineer to provide Level 2 operational support for enterprise networks, SD‑WAN, servers, virtualization and cloud environments.

You will manage incidents, troubleshoot, implement changes, ensure security compliance and maintain service availability. The role emphasizes incident management, root cause analysis, and clear communication with customers, acting as a trusted