SD-WAN & IT Operations Engineer

Singtel Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Singtel Group is seeking IT Operations Engineers in Kuala Lumpur to monitor and maintain SD-WAN solutions and the broader IT infrastructure. The role emphasizes proactive monitoring, incident response, and collaboration with vendor teams to ensure high availability.

Ideal candidates have 2+ years in IT infrastructure operations, strong problem-solving skills, and English fluency. The position requires 12-hour rotating shifts, including nights, weekends and holidays, with a focus on secure,

Qualifications

• Bachelor degree in IT, networking or related field.
• At least 2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud/System).
• Certifications in networking, systems, virtualization, cloud, or IT service management are advantageous.
• Fluent in English with strong communication skills.
• Willingness to rotate 12-hour shifts including nights, weekends and holidays.

Responsibilities

• Monitor and support IT systems and core infrastructure services, including Windows servers and applications.
• Support network infrastructure (routers, switches, firewalls, SD‑WAN, wireless).
• Respond to incidents promptly and document resolutions in the incident management system.
• Execute standard service requests and changes across SD‑WAN platforms (Cisco Viptela, Velocloud, RansNet, SilverPeak, Fortinet).
• Perform daily health checks, log reviews, and system performance monitoring to meet SLAs.
• Troubleshoot infrastructure issues and coordinate with vendors and specialist teams.
• Participate in maintenance activities and operational improvements.
• Communicate status updates to IT teams and stakeholders and follow security policies.

Skills

Analytical skills

Problem solving

English fluency

Networking knowledge

Education

Bachelor's degree in Information Technology or Networking

Tools

Cisco Viptela

Velocloud

RansNet

SilverPeak

Fortinet

Job description

Singtel Group is seeking IT Operations Engineers in Kuala Lumpur to monitor and maintain SD-WAN solutions and the broader IT infrastructure. The role emphasizes proactive monitoring, incident response, and collaboration with vendor teams to ensure high availability.

Ideal candidates have 2+ years in IT infrastructure operations, strong problem-solving skills, and English fluency. The position requires 12-hour rotating shifts, including nights, weekends and holidays, with a focus on secure,