SD-WAN & IT Operations Engineer | 24x7 Shifts

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel, launching a Global Business Services center in Kuala Lumpur, seeks IT Operations Engineers to ensure continuous monitoring, support, and maintenance of customers’ SD‑WAN solutions and IT infrastructure.

Responsibilities include proactive monitoring of Windows servers, virtualization, network infrastructure, incident management, and changes across multiple SD‑WAN platforms. Rotating 12‑hour shifts (day/night) with 24x7 coverage apply.

Qualifications

• Bachelor's degree in Information Technology, Networking or related field.
• At least 2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud/System).
• Relevant professional certifications (ITIL, CCNA, CCNP, VMware, SD‑WAN) are advantageous.
• Strong analytical and problem‑solving skills; interest in information security and network reliability.
• Fluent in English, with good interpersonal and communication skills.

Responsibilities

• Monitor and support performance and availability of IT systems, including Windows servers and core infrastructure services.
• Monitor and support network infrastructure (routers, switches, SD‑WAN, firewalls) and provide first-level support.
• Respond to and resolve IT incidents; document incidents and resolutions.
• Execute standard service requests and changes across SD‑WAN platforms (Cisco Viptela, Velocloud, RansNet, SilverPeak, Fortinet).
• Perform daily health checks, log reviews, and performance monitoring; ensure tasks meet SLAs.
• Troubleshoot infrastructure issues and coordinate with specialist teams/vendors.
• Participate in maintenance activities and operational improvements.
• Maintain clear communication with IT teams and stakeholders; provide status updates.
• Follow policies and regulatory standards for secure IT operations.

Skills

Analytical skills

Problem solving

English communication

Interpersonal skills

Education

Bachelor's degree in IT/Networking

Tools

ITIL certification

CCNA

CCNP

VMware

SD-WAN certifications

Job description

Singtel, launching a Global Business Services center in Kuala Lumpur, seeks IT Operations Engineers to ensure continuous monitoring, support, and maintenance of customers’ SD‑WAN solutions and IT infrastructure.

Responsibilities include proactive monitoring of Windows servers, virtualization, network infrastructure, incident management, and changes across multiple SD‑WAN platforms. Rotating 12‑hour shifts (day/night) with 24x7 coverage apply.