Client Technical Specialist

Singtel Group; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Singtel is hiring a Service Delivery Engineer to provide Level 2 operational support for enterprise networks, SD-WAN, servers, virtualization, and cloud environments in Kuala Lumpur. The role emphasizes incident management, troubleshooting, changes, security compliance, and SLA fulfillment.

The candidate should have 5+ years in network support, strong networking fundamentals, and experience with Cisco/Juniper/Fortinet, delivering reliable, scalable services for global customers.

Qualifications

• Graduate in Computer Science, Information Technology, Information Systems, or a related field.
• Minimum 5 years of network support experience with global customers.
• Strong knowledge of LAN/WAN, TCP/IP, routing, switching, and network security.
• Experience with enterprise networking vendors such as Cisco, Juniper, Fortinet.

Responsibilities

• Act as SME with understanding of client network setup/design and advise on solutions.
• Provide Level 2 technical support for escalated incidents from NOC.
• Review and configure complex changes; document changes and maintain network docs.
• Manage incidents to ensure timely recording, tracking, and resolution.
• Perform fault isolation and root-cause analysis for technical issues.
• Publish Technical Support Bulletins and other knowledge base materials.
• Review technical documentation for training materials and guides.
• Maintain clear customer communication and align needs with Singtel solutions.

Skills

Networking basics

MPLS/IPVPN

Routing & Switching

TCP/IP

Cisco/Juniper/Fortinet

Troubleshooting

Communication skills

Stakeholder management

Education

Degree in CS/IT/IS

Job description

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Global Business Services Centre.

We are looking for Service Delivery Engineer who is responsible for providing Level 2 operational support for enterprise network, SD-WAN, server, virtualization, and cloud environments. The role focuses on incident management, technical troubleshooting, change implementation, security compliance, and service availability while ensuring customer SLA commitments are achieved.

Make an Impact by

• Act as Subject Matter Expert with extensive understanding of client’s network setup/design
• Provide Technical Support for escalated incident from NOC engineers, troubleshooting and solving the issues
• Provide and/or review configurations of complex changes, documenting all changes including and not limited to maintaining network documentation
• Manage incidents to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, manuals, troubleshooting guides, etc
• Maintain clear and effective communication with customers, ensuring they are informed and satisfied with the technical support provided
• Focal point for customers technical needs and serves as a trusted advisor by deeply understanding their network and aligning their needs with Singtel solution

Skills for Success

• Graduate from Degree in Computer Science, Information Technology, Information Systems, or a related field
• Minimum 5 years of experience in network support, working with global customers, partners, and cross-functional technical teams
• Strong knowledge of networking fundamentals, including LAN/WAN, TCP/IP, routing, switching, and network security
• Hands-on experience with routing and switching technologies such as MPLS IPVPN, Cloud Connect, BGP, and OSPF
• Familiar with enterprise networking solutions from vendors such as Cisco, Juniper, and Fortinet
• Proven ability to configure, troubleshoot, and support large-scale network environments
• Excellent written and verbal communication skills are required