Client Technical Specialist

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel KL (Sudong MY Sdn Bhd) is launching a new Global Business Services Centre in Kuala Lumpur. We seek a Service Delivery Engineer to provide Level 2 operational support for enterprise networks, SD‑WAN, servers, virtualization and cloud environments.

You will manage incidents, troubleshoot, implement changes, ensure security compliance and maintain service availability. The role emphasizes incident management, root cause analysis, and clear communication with customers, acting as a trusted

Qualifications

• Graduate from a degree in Computer Science, Information Technology, Information Systems, or a related field.
• Minimum 5 years of experience in network support for global customers and cross‑functional teams.
• Strong knowledge of networking fundamentals (LAN/WAN, TCP/IP, routing, switching, security).
• Hands‑on with MPLS IPVPN, Cloud Connect, BGP, OSPF.
• Familiar with enterprise networking solutions from Cisco, Juniper, Fortinet.

Responsibilities

• Serve as SME with deep understanding of client network design and SLA commitments.
• Provide Level 2 technical support for escalated incidents and perform troubleshooting.
• Review and configure complex changes, document changes and maintain network documentation.
• Manage incidents to ensure timely resolution and follow‑ups.
• Perform fault isolation and root cause analysis for technical issues.
• Publish technical bulletins and contribute to knowledge base.

Skills

Networking basics

LAN/WAN

TCP/IP

Routing

Switching

Network security

MPLS/IPVPN

BGP

OSP F

Cisco

Juniper

Fortinet

Incident management

Customer communication

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Cisco

Juniper

Fortinet

Job description

Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next‑generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand‑new Global Business Services Centre.

We are looking for Service Delivery Engineer responsible for providing Level 2 operational support for enterprise network, SD-WAN, server, virtualization, and cloud environments. The role focuses on incident management, technical troubleshooting, change implementation, security compliance, and service availability while ensuring customer SLA commitments are achieved.

Make an Impact by

• Act as Subject Matter Expert with extensive understanding of client’s network setup/design
• Provide Technical Support for escalated incident from NOC engineers, troubleshooting and solving the issues
• Provide and/or review configurations of complex changes, documenting all changes including and not limited to maintaining network documentation
• Manage incidents to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, manuals, troubleshooting guides, etc.
• Maintain clear and effective communication with customers, ensuring they are informed and satisfied with the technical support provided
• Focal point for customers technical needs and serves as a trusted advisor by deeply understanding their network and aligning their needs with Singtel solution

Skills For Success

• Graduate from Degree in Computer Science, Information Technology, Information Systems, or a related field
• Minimum 5 years of experience in network support, working with global customers, partners, and cross‑functional technical teams
• Strong knowledge of networking fundamentals, including LAN/WAN, TCP/IP, routing, switching, and network security
• Hands‑on experience with routing and switching technologies such as MPLS IPVPN, Cloud Connect, BGP, and OSPF
• Familiar with enterprise networking solutions from vendors such as Cisco, Juniper, and Fortinet
• Proven ability to configure, troubleshoot, and support large‑scale network environments
• Excellent written and verbal communication skills are required.

Your Career Growth Starts Here. Apply Now!