Service Delivery Engineer: 24/7 Enterprise IT Ops

Singtel Group; Kuala Lumpur; Sur place; MYR 90 000 - 150 000; Plein temps

Résumé du poste

Singtel KL is launching its Global Business Services center in Kuala Lumpur and seeks a Service Delivery Engineer II to support enterprise IT infrastructure. The role covers network operations, SD-WAN, servers, virtualization, and cloud environments with emphasis on incident management and security compliance.

Ideal candidates have 3+ years in enterprise IT, strong networking skills, and experience with Windows/Linux, AD, and VMware vSphere.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field.
• At least 3 years of experience supporting enterprise IT infrastructure.
• Strong networking capabilities: routing, switching, firewalls, VPNs, VLANs, DNS, DHCP, and SD-WAN.
• Able to administer Windows and Linux servers, AD, VMware vSphere, ESXi, and vCenter environments.
• Excellent troubleshooting, incident management, and root-cause analysis in 24x7 environments.

Responsabilités

• Provide Level 2 operational support for enterprise networks, SD-WAN, servers, virtualization, and cloud environments.
• Troubleshoot and resolve complex incidents involving routing, switching, firewalls, VPNs, wireless, Windows, Linux, and VMware.
• Implement changes in line with security and change-management procedures.
• Monitor service availability, system health, capacity, and performance to meet SLAs.

Connaissances

Networking

Windows

Linux

VMware

SD-WAN

Incident management

Communication

Formation

Bachelor's degree in CS/IT

Outils

Active Directory

VMware vSphere

ESXi

Description du poste

Singtel KL is launching its Global Business Services center in Kuala Lumpur and seeks a Service Delivery Engineer II to support enterprise IT infrastructure. The role covers network operations, SD-WAN, servers, virtualization, and cloud environments with emphasis on incident management and security compliance.

Ideal candidates have 3+ years in enterprise IT, strong networking skills, and experience with Windows/Linux, AD, and VMware vSphere.