Service Delivery Engineer

Singtel Group; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Singtel KL is launching its Global Business Services center in Kuala Lumpur and seeks a Service Delivery Engineer II to support enterprise IT infrastructure. The role covers network operations, SD-WAN, servers, virtualization, and cloud environments with emphasis on incident management and security compliance.

Ideal candidates have 3+ years in enterprise IT, strong networking skills, and experience with Windows/Linux, AD, and VMware vSphere.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field.
• At least 3 years of experience supporting enterprise IT infrastructure.
• Strong networking capabilities: routing, switching, firewalls, VPNs, VLANs, DNS, DHCP, and SD-WAN.
• Able to administer Windows and Linux servers, AD, VMware vSphere, ESXi, and vCenter environments.
• Excellent troubleshooting, incident management, and root-cause analysis in 24x7 environments.

Responsibilities

• Provide Level 2 operational support for enterprise networks, SD-WAN, servers, virtualization, and cloud environments.
• Troubleshoot and resolve complex incidents involving routing, switching, firewalls, VPNs, wireless, Windows, Linux, and VMware.
• Implement changes in line with security and change-management procedures.
• Monitor service availability, system health, capacity, and performance to meet SLAs.

Skills

Networking

Windows

Linux

VMware

SD-WAN

Incident management

Communication

Education

Bachelor's degree in CS/IT

Tools

Active Directory

VMware vSphere

ESXi

Job description

SayHELLO to BIG Possibilities with Singtel KL(Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Global Business Services center.

We are looking for Service Delivery Engineer, who is responsible for providing Level 2 operational support for enterprise network, SD-WAN, server, virtualization, and cloud environments. The role focuses on incident management, technical troubleshooting, change implementation, security compliance, and service availability while ensuring customer SLA commitments are achieved.

Make an Impact by

• Provide Tier 2 operational support for enterprise networks, SD-WAN, servers, virtualisation, and cloud environments.
• Troubleshoot and resolve complex incidents involving routing, switching, firewalls, VPNs, wireless networks, Windows, Linux, and VMware.
• Implement approved network, system, software, patching, and maintenance changes in line with security and change-management procedures.
• Monitor service availability, system health, capacity, and performance to meet customer SLAs and maintain reliable operations.
• Conduct root-cause analysis, coordinate with internal teams and vendors, and prepare incident reports and preventive actions.
• Maintain technical documentation, support 24x7 operations when required, share knowledge, and mentor junior engineers.

Skills for Success

• Graduate from Degree in Computer Science, Information Technology, Information Systems, or a related course
• At least 3 years of experience supporting enterprise IT infrastructure
• Strong capability in networking, including routing, switching, firewalls, VPNs, VLANs, DNS, DHCP, and SD-WAN.
• Ability to administer Windows and Linux servers, Active Directory, VMware vSphere, ESXi, and vCenter environments.
• Strong troubleshooting, incident management, change implementation, and root-cause analysis skills in production or 24x7 environments.
• Effective communication and stakeholder management skills, with the ability to work with internal teams, customers, vendors, and junior engineers.