Senior/Customer Service Operations Executive, ePension (HK Support)/Contract

iFAST Global Hub AI Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Employee share options

Performance shares

Bonus

Annual salary review

Job summary

iFAST Global Hub AI Sdn Bhd is seeking a Senior/Customer Service Operations Executive for ePension (HK Support) on a contract basis in Malaysia. The role requires handling outbound calls, providing accurate responses, and ensuring timely MPF-related support for clients.

Responsibilities include documenting interactions, coordinating with other teams, and driving process improvements while maintaining a positive customer experience.

Qualifications

• Diploma or higher qualification required.
• Fresh graduates are encouraged to apply.
• Experience in customer service outbound is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive, proactive attitude with the ability to remain calm under pressure.
• Excellent command of English, Mandarin and Cantonese for effective communication.
• Willingness to work on Malaysia public holidays following the Hong Kong schedule.
• 5.5-day work week: Mon-Fri full day and Saturdays half day.
• 100% work in office.

Responsibilities

• Conduct outbound calls to MPF Scheme Employer/Employee to follow up on outstanding transactions, requests or documents.
• Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.
• Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration.
• Document and track all interactions and ensure follow-up actions are completed as required.
• Liaise with other departments to handle customer inquiries and follow-up, which may require further information or investigation.
• Take ownership of ad-hoc projects and tasks, contributing to continuous improvement of customer service operations.

Skills

Multitasking

Time management

Calm under pressure

English/Mandarin/Cantonese

Education

Diploma or higher

Job description

Senior/Customer Service Operations Executive, ePension (HK Support)/Contract

Conduct outbound calls to MPF Scheme Employer/Employee to follow up on outstanding transactions, requests or documents.

Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.

Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.

Document and track all interactions and ensure all follow-up actions are completed as required.

Liaise with other departments to handle customer inquiries and follow-up, which may require further supplementary information or investigation.

Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations.

Job Requirements:

Process Diploma or higher educational qualification.

Fresh graduates are encouraged to apply.

Working experience in customer service (outbound role) is a plus.

Ability to multitask and manage time effectively in a fast-paced environment.

A positive, proactive attitude with the ability to remain calm under pressure.

Excellent command of spoken and written English, Mandarin and Cantonese to effectively communicate with Mandarin with Cantonese-speaking internal or external parties.

Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

5.5-day work week: Monday to Friday (full day) and Saturdays (half day).

100% work in office.

Perks and benefits Employee Share Options / Performance Shares Bonus Annual Salary Review