Operations Executive - ePension (HK Support) | Contract

iFAST; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

iFAST Corporation is seeking an Operations Executive - ePension (HK Support) on a contract basis to join the ePension Operations team in managing member and employer retirement savings. You will handle registration, enrolment, fund transfers, and benefit withdrawals, ensuring accuracy and regulatory compliance while coordinating with cross-functional teams in a dynamic environment.

This role offers practical exposure to pension administration and financial operations.

Qualifications

• Diploma or bachelor’s degree in Finance, Business Administration or a related discipline.
• Strong attention to detail, with a commitment to accuracy in data entry and document verification.
• Good analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions.
• Well-organized, responsible and able to manage multiple tasks while meeting deadlines.
• A proactive team player who works well with colleagues and other departments.
• Willingness to learn, adapt and embrace changes in a dynamic working environment.
• Good written and verbal communication skills in English. Proficiency in Mandarin and/or Cantonese is an advantage.

Responsibilities

• Process and input applications related to member registration, enrolment, fund transfers and benefit withdrawals.
• Ensure all information entered into the system is accurate, complete and properly recorded.
• Follow established procedures to ensure applications are processed within the required timelines.
• Review and verify submitted applications and supporting documents to ensure completeness, accuracy and compliance with regulatory requirements.
• Investigate rejected applications, failed validations and discrepancies identified during processing.
• Work with relevant teams to identify the causes of issues and follow up on the necessary corrective actions.
• Monitor outstanding applications and ensure timely follow-up and completion.
• Follow applicable regulations, internal policies, standard operating procedures (SOPs) and service level agreements (SLAs).
• Maintain high standards of accuracy and quality throughout the application processing cycle.
• Identify potential processing errors and discrepancies, and take appropriate action to ensure compliance with established procedures.

Skills

Attention to detail

Analytical thinking

Problem solving

Organizational skills

Team player

English communication

Education

Bachelor's degree in Finance / Business Administration

Diploma or equivalent experience

Tools

Microsoft Office

Data entry tools

Job description

Operations Executive - ePension (HK Support) | Contract

Job Overview

About the Role

Join our ePension Operations team and play an important role in supporting the administration of retirement savings for members and employers.

As an ePension Operations Executive, you will be responsible for processing applications related to registration, enrolment, fund transfers and benefit withdrawals. You will ensure that applications and supporting documents are handled accurately, efficiently and in accordance with regulatory requirements.

This role offers an opportunity to develop practical knowledge of pension administration, financial operations and regulatory compliance in a dynamic working environment.

If you are detail-oriented, eager to learn and enjoy working with processes and solving problems, we welcome you to join our team!

Key Responsibilities

1. Application Processing & Data Accuracy

• Process and input applications related to member registration, enrolment, fund transfers and benefit withdrawals.
• Ensure all information entered into the system is accurate, complete and properly recorded.
• Follow established procedures to ensure applications are processed within the required timelines.
• Review and verify submitted applications and supporting documents to ensure completeness, accuracy and compliance with regulatory requirements.
• Index and maintain documents accurately, ensuring they are linked to the correct member accounts and applications.
• Investigate discrepancies and unmatched documents, and take appropriate follow-up actions.

3. Issue Investigation & Resolution

• Investigate rejected applications, failed validations and discrepancies identified during processing.
• Work with relevant teams to identify the causes of issues and follow up on the necessary corrective actions.
• Monitor outstanding applications and ensure timely follow-up and completion.

4. Regulatory Compliance & Quality Assurance

• Follow applicable regulations, internal policies, standard operating procedures (SOPs) and service level agreements (SLAs).
• Maintain high standards of accuracy and quality throughout the application processing cycle.
• Identify potential processing errors and discrepancies, and take appropriate action to ensure compliance with established procedures.

What We're Looking For

• Diploma or bachelor’s degree in Finance, Business Administration or a related discipline. Candidates with an equivalent combination of education and relevant experience may also be considered.
• Strong attention to detail, with a commitment to accuracy in data entry and document verification.
• Good analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions.
• Well-organized, responsible and able to manage multiple tasks while meeting deadlines.
• A proactive team player who works well with colleagues and other departments.
• Willingness to learn, adapt and embrace changes in a dynamic working environment.
• Good written and verbal communication skills in English. Proficiency in Mandarin and/or Cantonese is an advantage.

Working Arrangements

• Working days: 5.5-day work week — Monday to Friday (full day) and Saturday (half day).
• Public holidays: Follow the Hong Kong public holiday schedule and work onMalaysia public holidays where required.
• Work location: Fully office-based.

Why Join Us?

• Build valuable expertise: Gain practical experience in pension administration and regulatory compliance.
• Develop your skills: Strengthen your analytical, problem-solving and organizational skills through hands‑on experience.
• Learn and grow: Build a solid foundation in retirement scheme administration and develop your operational knowledge.
• Make an impact: Contribute to the accurate and efficient processing of retirement benefit applications for members.

Ready to start your career in pension operations? Join our team and grow with us!

Experience Level

Entry level (i.e. Exec, Snr. Exec)

Bachelor's Degree

Language

Skillset

Microsoft Office,

Operations, Analytical, Proactive Team Player

From quick bites to caffeine boosts, we’ve got you fuelled throughout the day.

Yearly activities

Think outdoor activities, CSR initiatives to festive celebrations and learning days, we make time for experience that bring people together and create moments worth remembering.

Remuneration package

Competitive remuneration including performance-based shares that reward results and recognize excellence.

Coverage

Insurance and medical benefits that support your wellbeing and give you peace of mind, so you can focus on what matters.

Welcome lunch, teambuilding budget and sports allowance to support team bonding and an active lifestyle.

Company Overview:

iFAST Corporation is a global digital banking and wealth management platform headquartered in Singapore,providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks,internet companies, multinational companies, as well as retail and high net worth investors in Asia. The Group offers access to over17,000 investment products including funds, bonds and Singapore Government Securities (SGS), stocks, Exchange Traded Funds (ETFs), insurance products,and services including online discretionary portfolio management services (DPMS), research and investment seminars, financial technology (fintech) solutions,banking, pension administration, investment administration and transactions services. The company is also present in Hong Kong, Malaysia, China and UK.