Operations & Client Services Associate (6 months contract)

Boardroom Corporate Services Sdn Bhd; Petaling Jaya; On-site; MYR 45,000 - 56,000; Full time

Benefits offered by this job

Medical Education support

Dental Parking

Mobile Phone Allowance (Asst Managers)

Job summary

Boardroom Corporate Services Sdn Bhd in Malaysia is seeking an Operations & Client Services Associate on a 6-month contract to deliver excellent client support and manage employee share plans. You will generate financial and administration reports, resolve client queries, and collaborate with internal teams to maintain compliance and improve processes.

The role requires strong Excel skills and effective written communication, with experience in Middle Office or client services considered an

Qualifications

• Interest in and/or experience with equity compensation and share plans.
• Effective communication and email writing skills.
• Demonstrated competency with common office technology and intermediate to advanced proficiency with Excel.
• Proven experience in a varied Middle Office or Client Service role is an advantage.

Responsibilities

• Provide excellent customer support to ensure maximum satisfaction for clients and participants.
• Handle administration of employee share plans and related tasks.
• Utilise the platform to produce financial and administration reports.
• Resolve client queries and escalate when needed.
• Track issues and investigate problems, escalating as appropriate.
• Support compliance and audit processes and related controls.
• Assist in developing training guides and documentation.

Skills

Equity compensation

Client service

Excel proficiency

Communication

Tools

Excel

Job description

Operations & Client Services Associate (6 months contract)

Provide excellent customer support to ensure maximum satisfaction for our clients and their participants.

Completing administrative tasks associated with the management of employee share plans, these could include static updates, purchasing of shares as well as supporting corporate events such an enrolment, vesting events and others as required.

Utilise the core platform to produce financial & administration reports.

Resolve client queries and elevate appropriately if needed.

Track open issues and investigate problem situations, escalating as appropriate.

Resolution of errors reported by system monitoring tools, implementing tactical and strategical controls to reduce business risk.

Participating in assigned educational training to expand knowledge base.

Develop and maintain strong relationships with key internal and external teams.

Mentoring and sharing knowledge, best practices, and industry expertise with team members to continuously enhance Boardroom processes and tools.

Following established rules that support compliance and audit processes.

Assist in developing training guides and documentation of changing operational processes.

Requirements

Interest in and/or experience with equity compensation and share plans.

Effective communication and email writing skills.

Demonstrated competency with common office technology and intermediate to advanced proficiency with Excel.

Proven experience in a varied Middle Office or Client Service role is an advantage.

Willing to work for Australia working hours and follow Australia public holidays.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Perks and benefits

• Medical Education support
• Dental Parking
• Mobile Phone Allowance (Asst Managers & Above)