Customer Service & Operations Executive (客服 / 后台)

EVERNAV TECH SDN BHD; Kuala Lumpur; On-site; MYR 41,000 - 49,000; Full time

Benefits offered by this job

Staff accommodation available

Transit accessible – near MRT

Employee pantry and snacks

Annual leave & sick leave

Job summary

EVERNAV TECH SDN BHD is recruiting a Multilingual Customer Service & Operations Executive in Kuala Lumpur. You will support customers via chat, phone and email, manage accounts and orders, and keep records up to date. The role also covers daily operations and light back-office duties to ensure smooth workflows.

Ideal candidates are fluent in multiple languages, with a basic sales background and a service-oriented mindset. Working hours are 9:00 AM to 9:00 PM in a fast-paced environment near MRT.

Qualifications

• Proficient in Multilingual (spoken and written).
• Strong communication skills and patience.
• Quick-thinking, adaptable and problem-solving mindset.
• Basic sales background or experience is a plus.
• Able to use basic office software and computer systems.

Responsibilities

• Provide customer support via online channels (messaging, phone, email).
• Communicate with customers in Multilingual.
• Assist with customer account, order and transaction-related enquiries.
• Support daily operations to ensure smooth workflows.
• Handle back-office tasks such as data entry and record keeping.
• Follow up on customer feedback and help improve service quality.
• Assist with basic sales activities and introduce company products and services.
• Perform other duties assigned by management.

Skills

Multilingual

Communication

Problem solving

Customer service

Basic sales

Office software

Tools

MS Office

Job description

Multilingual Customer Service & Operations Executive providing customer support via online channels (messaging, phone, email) and communicating with customers in Multilingual. The role involves assisting with customer account, order and transaction-related enquiries, supporting daily operations to ensure smooth workflows, handling back-office tasks such as data entry, record keeping and basic system maintenance, following up on customer feedback to improve service quality, assisting with basic sales activities and introducing company products and services.

Key responsibilities

Provide customer support via online channels (messaging, phone, email)

Communicate with customers in Multilingual.

Assist with customer account, order and transaction-related enquiries

Support daily operations to ensure smooth workflows

Handle back-office tasks such as data entry, record keeping and basic system maintenance

Follow up on customer feedback and help improve service quality

Assist with basic sales activities and introduce company products and services

Perform other duties assigned by management

About you

Proficient in Multilingual (spoken and written)

Basic sales background or experience

Quick-thinking, adaptable and good at problem-solving

Strong communication skills, patience and a service-oriented mindset

Able to work within the 9:00 AM - 9:00 PM working hours

Familiar with basic computer and office software

Experience in customer service or operations (added advantage)

Basic salary: RM4,000

EPF, SOCSO & EIS contributions

Annual Leave & Sick Leave

Convenient public transport access - within walking distance of MRT

Dynamic and fast-paced working environment

Team building activities, employee pantry, snacks, beverages, and other workplace benefits

Staff accommodation available for out-of-state applicants upon request