Support Software Junior

WiSoft Solutions Sdn. Bhd.

Penang

On-site

MYR 28,000 - 47,000

Full time

14 days+

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Benefits offered by this job

Travel allowance

Medical claims

Annual company trip

Training provided

Five working days a week

Job summary

WiSoft Solutions Sdn. Bhd. in Penang, Malaysia, seeks a customer support specialist proficient in Mandarin to assist Mandarin-speaking clients. The role involves guiding customers on systems via WhatsApp chat, phone, email or remote access, and providing effective problem resolution.

You will participate in project implementations and system trainings, perform setup or configuration tasks, and ensure timely follow-ups while maintaining our service standards. Travel to other sites may be required.

Qualifications

SPM level or higher is required.
Proficiency in English, Bahasa Malaysia, and Mandarin; Mandarin proficiency preferred for client communication.

Responsibilities

Provide support to customers on systems via WhatsApp chat, phone, email or remote access.
Participate in project implementations and system trainings.
Perform setup or configuration tasks for new or existing customers.
Follow up on unfinished tasks to ensure inquiries are addressed.
Collaborate with internal teams to meet customer needs.
Prepare and provide training materials and online resources.
Handle inbound and outbound customer calls.
Provide fast and timely solutions to customer issues.
Ensure customer satisfaction by delivering excellent service.
Adhere to company service standards and procedures.
Maintain records of customer interactions and processes.

Skills

Analytical skills

Problem solving

Time management

Leadership

Teamwork

Communication skills

Customer service

Education

SPM level or higher

Tools

Phone

Remote access

Job description

Candidate must at least be SPM level and above

Required language(s): English, Bahasa Malaysia, Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

With own transportation

Preparedness to travel to other implementation sites where required by Company.

Good analytical and problem solving skills

Good time management, leadership and teamwork skills in order to meet the project timelines.

Ability to converse in Cantonese will be added advantage.

Responsibility

Provide support such as guidance, troubleshooting or consultation to customers on systems via whatsapp chat, phone calls, email or remote access.
Actively involved in existing or new projects implementation & system trainings.
Performing setup or assistance on system configuaration to new or existing customers.
Follow up unfinished task from time to time both internally and externally to ensure customer’s inquiries or issues does not left unattended.
Collaborate & communicate with internal team to function as a team and meet customer needs.
Prepare & provides systems training materials and online resources for customer reference.
To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer-related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by the company's service standards.
To be efficient to provide appropriate or alternative solutions to customers to solve customer issues.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies