Head of Employer Services (Executive)

EPF Malaysia; Petaling Jaya; On-site; MYR 52,000 - 68,000; Full time

Job summary

EPF Malaysia in Selangor seeks a diligent professional to support employer services, enforcement, contribution and employer account operations at branch level. You will monitor cases, coordinate operational matters, prepare reports, and liaise with stakeholders to ensure timely and accurate service delivery in line with approved policies and service standards.

The role requires strong coordination, risk awareness and analytical skills, with 2–4 years of relevant experience preferred.

Qualifications

• Bahasa Melayu language proficiency at SPM level or equivalent.
• Bachelor's Degree in related field recognised by Government.
• 2-4 years of relevant experience in employer services, enforcement, compliance, or related fields.
• Experience leading projects or coordinating teams is advantageous.

Responsibilities

• Support employer services, enforcement, contribution and employer account operations to meet branch KPIs and ensure compliance with the EPF Act and procedures.
• Monitor non-compliance cases, complaints, inspections, regularisation exercises, summons service, prosecutions and civil actions, and provide timely updates for follow-up.
• Review and process applications related to instalment arrangements, interest/dividend adjustments, employer account maintenance, reconciliation, and recovery matters.
• Analyse employer service, enforcement, liability, contribution and payment issues, and highlight high-risk cases for action.
• Coordinate engagement with employers, authorised representatives, internal stakeholders, regional offices, enforcement agencies and panel lawyers to support case management and service delivery.
• Prepare and review operational statistics, case updates, non-compliance reports, analyses and presentation materials for performance monitoring.
• Implement approved employer visits, quality initiatives, risk controls, and process improvements to strengthen operations and internal control.
• Support team members in case management, employer engagement, work procedures, documentation quality, ethics, and compliance.

Skills

Bahasa Melayu

Education

Bachelor's Degree in Business Administration / Public Administration / Law / Finance & Accounting or related

Job description

The role supports employer services, enforcement, contribution, and employer account activities at branch level. The incumbent will assist in monitoring cases, coordinating operational matters, preparing reports, and liaising with relevant stakeholders to ensure timely and accurate service delivery in line with approved policies, procedures and service standards.

JOB RESPONSIBILITIES

• Support employer services, enforcement, contribution and employer account operations to achieve branch KPIs and ensure compliance with the EPF Act, applicable regulations, approved procedures and service standards.
• Monitor non-compliance cases, complaints, inspections, regularisation exercises, summons service, prosecutions and civil actions, and provide timely updates for follow-up and escalation.
• Review and process applications, recommendations and supporting documents relating to instalment arrangements, interest or dividend adjustments, employer account maintenance, reconciliation, crediting, reversals and recovery matters.
• Analyse employer service, enforcement, liability, contribution and payment issues, and highlight complex, sensitive or higher-risk cases for further action.
• Coordinate engagement with employers, authorised representatives, internal stakeholders, regional offices, enforcement agencies and panel lawyers to support effective case management and service delivery.
• Prepare and review operational statistics, case updates, non-compliance reports, analyses and presentation materials to support performance monitoring and management decisions.
• Implement approved employer visits, quality initiatives, risk controls, business continuity activities and process improvements to strengthen operational effectiveness and internal control.
• Support team members in case management, employer engagement, work procedures, documentation quality, ethics, and compliance.

JOB REQUIREMENTS

• Pass in Bahasa Melayu, including the Oral Test, at Sijil Pelajaran Malaysia (SPM) level or an equivalent qualification recognised by the Government.
• Possess a Bachelor's Degree in Business Administration, Public Administration, Law, Finance and Accounting, or other related disciplines recognised by the Government from an accredited higher learning institution.
• Minimum 2-4 years of relevant working experience in employer services, enforcement, compliance, account management, finance, investigations, regulatory operations, customer service, or related fields.
• Experience in leading projects, coordinating work teams, supervising operational activities, or managing stakeholder engagements will be an added advantage.

JOB STATUS

Permanent

All applications will be treated as strictly CONFIDENTIAL. Only shortlisted candidates will be contacted for an interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF within 2 MONTHS after the closing date of the advertisement.