Operations Executive – ePension (HK Support) | Contract

iFAST Global Hub AI Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Employee Share Options / Performance

Bonus

Annual Salary Review

Job summary

iFAST Global Hub.ai in Malaysia seeks an Operations Executive to support ePension HK operations, handling registration, enrolment, fund transfers and withdrawals. You will ensure data accuracy, regulatory compliance and timely processing within established procedures.

Role emphasizes pension administration exposure, quality assurance and cross-team collaboration in a dynamic, office-based environment. 5.5‑day work week; HK support focus; contract role.

Qualifications

• Diploma or bachelor's degree in Finance, Business Administration or related discipline.
• Strong attention to detail with commitment to accuracy in data entry and document verification.
• Good analytical and problem-solving skills to investigate issues and identify practical solutions.
• Well-organized, responsible and able to manage multiple tasks while meeting deadlines.
• Proactive team player who collaborates with colleagues and other departments.
• Willingness to learn, adapt and embrace changes in a dynamic environment.
• Clear written and verbal communication in English; Mandarin/Cantonese is an advantage.

Responsibilities

• Process applications related to member registration, enrolment, fund transfers and benefit withdrawals.
• Ensure data entered into the system is accurate, complete and properly recorded.
• Follow procedures to meet timelines and regulatory requirements.
• Review and verify submissions for completeness, accuracy and compliance.
• Index and maintain documents linked to member accounts and applications.
• Investigate discrepancies and take appropriate follow-up actions.
• Investigate rejected applications, failed validations and discrepancies and coordinate with relevant teams for corrective actions.
• Monitor outstanding applications and ensure timely follow-up and completion.
• Follow regulations, SOPs and SLAs; maintain high standards of quality and accuracy.

Job description

Operations Executive – ePension (HK Support) | Contract

Join our ePension Operations team and play an important role in supporting the administration of retirement savings for members and employers.

As an ePension Operations Executive, you will be responsible for processing applications related to registration, enrolment, fund transfers and benefit withdrawals. You will ensure that applications and supporting documents are handled accurately, efficiently and in accordance with regulatory requirements.

This role offers an opportunity to develop practical knowledge of pension administration, financial operations and regulatory compliance in a dynamic working environment.

If you are detail-oriented, eager to learn and enjoy working with processes and solving problems, we welcome you to join our team!

Key Responsibilities

1. Application Processing & Data Accuracy

Process and input applications related to member registration, enrolment, fund transfers and benefit withdrawals.

Ensure all information entered into the system is accurate, complete and properly recorded.

Follow established procedures to ensure applications are processed within the required timelines.

Review and verify submitted applications and supporting documents to ensure completeness, accuracy and compliance with regulatory requirements.

Index and maintain documents accurately, ensuring they are linked to the correct member accounts and applications.

Investigate discrepancies and unmatched documents, and take appropriate follow-up actions.

3. Issue Investigation & Resolution

Investigate rejected applications, failed validations and discrepancies identified during processing.

Work with relevant teams to identify the causes of issues and follow up on the necessary corrective actions.

Monitor outstanding applications and ensure timely follow-up and completion.

4. Regulatory Compliance & Quality Assurance

Follow applicable regulations, internal policies, standard operating procedures (SOPs) and service level agreements (SLAs).

Maintain high standards of accuracy and quality throughout the application processing cycle.

Identify potential processing errors and discrepancies, and take appropriate action to ensure compliance with established procedures.

What We’re Looking For

Diploma or bachelor's degree in Finance, Business Administration or a related discipline. Candidates with an equivalent combination of education and relevant experience may also be considered.

Strong attention to detail, with a commitment to accuracy in data entry and document verification.

Good analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions.

Well-organized, responsible and able to manage multiple tasks while meeting deadlines.

A proactive team player who works well with colleagues and other departments.

Willingness to learn, adapt and embrace changes in a dynamic working environment.

Good written and verbal communication skills in English. Proficiency in Mandarin and/or Cantonese is an advantage.

Working Arrangements

Working days: 5.5-day work week — Monday to Friday (full day) and Saturday (half day).

Public holidays: Follow the Hong Kong public holiday schedule and work onMalaysia public holidays where required.

Work location: Fully office-based.

Why Join Us?

Build valuable expertise: Gain practical experience in pension administration and regulatory compliance.

Develop your skills: Strengthen your analytical, problem-solving and organizational skills through hands-on experience.

Learn and grow:Build a solid foundation in retirement scheme administration and develop your operational knowledge.

Make an impact: Contribute to the accurate and efficient processing of retirement benefit applications for members.

Ready to start your career in pension operations? Join our team and grow with us!

Perks and benefits

• Employee Share Options / Performance Shares
• Bonus
• Annual Salary Review

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.