SENIOR CUSTOMER SERVICE EXECUTIVE (NDC PLANT)

FOOD EXCELLENCE SPECIALIST SDN BHD; Kampung Tanjung Langsat; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Medical

Parking

Group Hospitalisation & Surgical

Personal Accident

Job summary

Food Excellence Specialist Sdn. Bhd. is seeking a Senior Customer Service Executive (NDC Plant) to manage customer orders, coordinate fulfilment, and handle inquiries with a focus on timely processing of orders.

The role requires Mandarin proficiency and excellent English communication in a cross-functional environment. The candidate should have a minimum of 5 years in commercial operations, ability to work with Sales and Planning teams, and be self-motivated to drive customer satisfaction

Qualifications

• Diploma/STPM/SPM with relevant working experience in commercial support, sales administration, customer service, or related functions.
• Minimum 5 years of relevant experience in commercial operations.
• Good communication and interpersonal skills.
• Self-motivated and capable of working effectively with cross-functional teams.
• Good command of written and spoken English.
• Proficiency in Mandarin is required to communicate with Mandarin-speaking customers.

Responsibilities

• Customer Order Management – check PO details, create SO, issue order confirmation, monitor open orders and ensure timely processing.
• Order Fulfilment Coordination – coordinate with Sales and Planner to confirm CRD, monitor changes to order schedules, coordinate order amendments and urgent requests.
• Customer Communication – respond to customer enquiries promptly and professionally, provide updates on order progress.
• Customer Complaints – coordinate with relevant departments for investigation and resolution, follow up on corrective actions and closure.
• Sample Request – receive and process customer sample request, coordinate sample preparation and track status updates.
• Account Receivable Support – follow up with customers on payment status when required.
• Perform other customer service-related duties as assigned.

Skills

Good communication

Interpersonal skills

Self-motivated

Cross-functional teamwork

English proficiency

Mandarin proficiency

Education

Diploma/STPM/SPM

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE (NDC PLANT)

Customer Order Management – check PO details, create SO, issue order confirmation, monitor open orders and ensure timely processing

Order Fulfilment Coordination – coordinate with Sales and Planner to confirm CRD, monitor changes to order schedules, coordinate order amendments and urgent requests with the relevant departments

Customer Communication – respond to customer enquiries promptly and professionally, provide updates on order progress

Customer Complaints – coordinate with the relevant departments for investigation and resolution, follow up on corrective actions and ensure timely closure

Sample Request – receive and process customer sample request, coordinate sample preparation, track and provide customers with status updates, maintain records of samples sent

Account Receivable Support – Follow up with customers on payment status when required

Perform other customer service-related duties as assigned

Competency Requirement

Diploma/STPM/SPM with relevant working experience in commercial support, sales administration, customer service, or related functions

Minimum 5 years of relevant experience in commercial operations

Good communication and interpersonal skills

Self-motivated, and capable of working effectively with cross-functional teams

Good command of written and spoken English

Proficiency in Mandarin is required to communicate with Mandarin-speaking customers, including handling enquiries, orders, and customer service matters.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• How would you rate your Bahasa Malaysia language skills?
• How much notice are you required to give your current employer?
• How many years' experience do you have as an Administration and Customer Service Executive?
• How would you rate your Mandarin language skills?

Food Excellence Specialist Sdn. Bhd. is a manufacturing arm of Food Empire Holdings Limited, dealing with sales of Snack and Non-Dairy Creamer for food industry. Food Empire Holdings Limited is listed on Singapore Stock Exchange mainboard, "(www.foodempire.com)" and is a leading Food and Beverage company in Singapore that manufactures and markets instant beverage products, frozen convenience food, confectionery and snack food. Our products are exported to over 50 countries in markets such as Russia, Eastern Europe, Central Asia, China, Indochina and the US. The Group has offices (representative and liaison) in various countries in Russia, Ukraine, Kazakhstan, Uzbekistan, Belgium, Vietnam, Indonesia and China and 6 manufacturing facilities in Singapore, Malaysia, Vietnam, Myanmar, Ukraine and Russia. We have won numerous accolades and awards including being ranked one of “The Most Valuable Singapore Brands”.

Food Excellence Specialist Sdn. Bhd. is a manufacturing arm of Food Empire Holdings Limited, dealing with sales of Snack and Non-Dairy Creamer for food industry. Food Empire Holdings Limited is listed on Singapore Stock Exchange mainboard, "(www.foodempire.com)" and is a leading Food and Beverage company in Singapore that manufactures and markets instant beverage products, frozen convenience food, confectionery and snack food. Our products are exported to over 50 countries in markets such as Russia, Eastern Europe, Central Asia, China, Indochina and the US. The Group has offices (representative and liaison) in various countries in Russia, Ukraine, Kazakhstan, Uzbekistan, Belgium, Vietnam, Indonesia and China and 6 manufacturing facilities in Singapore, Malaysia, Vietnam, Myanmar, Ukraine and Russia. We have won numerous accolades and awards including being ranked one of “The Most Valuable Singapore Brands”.

Perks and benefits Medical Miscellaneous allowance Parking Group Hospitalisation & Surgical and Personal Acci

What can I earn as a Customer Service Executive