Senior Customer Service Executive

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd; Pasir Gudang; On-site; MYR 36,000 - 58,000; Full time

Job summary

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd is seeking a Customer Service Executive in Malaysia to support commercial operations and sales administration. The role focuses on efficient order processing and professional customer interactions.

Responsibilities include handling POs and SOs, coordinating with Sales and Planning, addressing inquiries, resolving complaints, managing samples and payments, and contributing to business development efforts.

Qualifications

• Diploma/STPM/SPM with experience in commercial support or sales administration.
• Experience in customer service or related fields.
• At least 5 years in commercial operations.

Responsibilities

• Review PO details, generate SOs, issue order confirmations, and monitor open orders.
• Liaise with Sales and Planning to confirm CRD and track order schedule changes.
• Respond promptly to customer inquiries with regular order progress updates.
• Investigate and resolve complaints with timely corrective actions.
• Process customer sample requests, coordinate preparation, and track dispatch records.
• Follow up with customers on payment status as needed.
• Carry out other business development duties as assigned.

Skills

Commercial operations

Sales administration

Customer service

Education

Diploma/STPM/SPM

Job description

Review PO details, generate SOs, issue order confirmations, and monitor open orders to ensure timely processing.

Liaise with Sales and Planning teams to confirm CRD, track changes to order schedules, and coordinate order amendments and urgent requests with relevant departments.

Respond promptly and professionally to customer enquiries, providing regular updates on order progress.

Work with relevant departments to investigate and resolve complaints, following up on corrective actions to ensure timely closure.

Handle and process customer sample requests, coordinate sample preparation, track and update customers on status, and maintain records of samples dispatched.

Follow up with customers on payment status as needed.

Carry out other business development-related duties as assigned.

Job Requirement:

Diploma/STPM/SPM with relevant experience in commercial support, sales administration, customer service, or related fields.

At least 5 years of relevant experience in commercial operations.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• Which of the following types of qualifications do you have?

What can I earn as a Customer Service Executive