Senior Customer Programs & Operations Manager

Celestica Inc.; Johor Bahru; On-site; MYR 180,000 - 280,000; Full time

Job summary

Celestica is seeking a Customer Operations & Account Program Manager to lead customer programs and daily operational execution, supervising entry-level professionals and semi-skilled staff across multiple work groups.

You will act as the primary operational liaison with smaller customer accounts, drive revenue targets, and coordinate with cross-functional teams to ensure on-time product deliveries and milestone achievement.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 7–10 years of program management, account management, or customer operations experience.
• Deep knowledge of semiconductor manufacturing, scheduling, and supply chain concepts.

Responsibilities

• Provide day-to-day supervision across multiple functions, assign tasks, and conduct quality checks.
• Direct and guide team members to meet targets following company policies.
• Own hiring, performance evaluations, and compensation decisions for your team.

Skills

Customer relations

Negotiation

Conflict resolution

Presentation skills

Database management

Project management

Education

Bachelor’s degree or equivalent

Job description

Celestica is seeking a Customer Operations & Account Program Manager to lead customer programs and daily operational execution, supervising entry-level professionals and semi-skilled staff across multiple work groups.

You will act as the primary operational liaison with smaller customer accounts, drive revenue targets, and coordinate with cross-functional teams to ensure on-time product deliveries and milestone achievement.