Customer Programs Manager for PCB Manufacturing & Delivery

Celestica; Kulim; On-site; MYR 120,000 - 200,000; Full time

Job summary

Celestica is seeking a Program Manager to act as the primary interface between the customer and the company for smaller accounts, with the goal of achieving planned revenue and profits.

You will be part of teams responsible for day-to-day activities to ensure on-time product deliveries and that projects stay on schedule, while coordinating regular program tracking meetings and reporting progress to customers and internal teams.

Qualifications

• In-depth knowledge of the manufacturing process, schedules and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials).
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Responsibilities

• Act as the primary interface between the customer and Celestica to manage programs and revenue for smaller accounts.
• Work with teams responsible for day-to-day activities to ensure on-time product deliveries and on-schedule projects.
• Coordinate and host regular program tracking meetings with the customer and internal team members.
• With guidance from more experienced colleagues, manage current and planned programs to achieve revenue objectives.
• Communicate frequently with customers to ensure satisfaction with Celestica and its products.
• Receive and resolve customer issues and complaints.
• Monitor inventory impact of order changes.
• Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Skills

Stakeholder management

Negotiation skills

Problem resolution

Communication skills

Leadership and motivation

Multi-project management

Interpersonal skills

Scheduling/SCM knowledge

Customer liaison

Tools

Excel

Databases

Job description

Celestica is seeking a Program Manager to act as the primary interface between the customer and the company for smaller accounts, with the goal of achieving planned revenue and profits.

You will be part of teams responsible for day-to-day activities to ensure on-time product deliveries and that projects stay on schedule, while coordinating regular program tracking meetings and reporting progress to customers and internal teams.