Customer Programs Analytics Specialist

Celestica; Johor; On-site; MYR 40,000 - 70,000; Full time

Job summary

Celestica Malaysia is seeking a capable specialist to manage customer orders and coordinate across teams to ensure timely delivery. You will review orders, communicate requirements in production meetings, and coordinate resolution of issues with internal and external partners.

This role emphasizes data accuracy and reporting to measure performance and drive improvement. You will maintain and analyze reports, track open orders, and support quotes for new products while building strong supplier

Qualifications

• Two to four years relevant experience.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Excellent customer contact, negotiation and problem resolution skills.
• Knowledge of manufacturing process, schedules, logistics and business issues related to manufacturing.
• Ability to enter detailed data into databases with accuracy.

Responsibilities

• Participates as a member of a customer focus team and interfaces between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues affecting on-time delivery.
• Communicates customer requirements in production meetings.
• Researches issues related to material, forecast, EDI transmission, and production problems and coordinates resolution.
• Maintains issues, complaints and corrective action requests for reporting.
• Enters data into databases ensuring root cause is reached and issues closed.
• Tracks and reports monthly management metrics and order status indicators.
• Analyses issues to determine trends and supports quotes for new products.

Skills

Excel

Report analysis

Scheduling

Logistics

Customer contracts

Data entry

Communication

Education

Bachelor's degree in related field

Tools

Access

Excel

Word

PowerPoint

Job description

Celestica Malaysia is seeking a capable specialist to manage customer orders and coordinate across teams to ensure timely delivery. You will review orders, communicate requirements in production meetings, and coordinate resolution of issues with internal and external partners.

This role emphasizes data accuracy and reporting to measure performance and drive improvement. You will maintain and analyze reports, track open orders, and support quotes for new products while building strong supplier