Senior Customer Programs Manager

Celestica; Johor Bahru; On-site; MYR 120,000 - 200,000; Full time

Job summary

Celestica is seeking a Customer Program Management Advisor to lead and manage key customer programs, ensuring on-time product deliveries and on-schedule projects. The role involves forecasting, profitability analysis, pricing and contract management, and regular customer communications.

The ideal candidate will have 7+ years of relevant experience and a Bachelor's degree in Engineering or Business Management. Strong negotiation, stakeholder management, and problem resolution skills are essential.

Qualifications

• Min 7 years relevant experience in customer program management.
• Bachelor's degree in Engineering/ Business Management related field, or consideration of an equivalent combination of education and program experience.
• Excellent customer contact, negotiation and problem resolution skills.
• Strong interpersonal skills and ability to communicate with a wide variety of internal and external customers.

Responsibilities

• Oversee day-to-day activities of customer accounts to ensure on-time deliveries and on-schedule programs.
• Forecast, plan, monitor efficiency, and execute strategies to manage profitability.
• Lead pricing, bids, and contract terms development and management.
• Monitor customer satisfaction and coordinate regular program tracking meetings.
• Communicate with customers to ensure satisfaction and resolve issues.
• Provide performance reporting for monthly Operations Reviews and quarterly Customer Performance Reviews.

Skills

Customer program management

Forecasting

Pricing & bids

Contract terms

Customer satisfaction

Negotiation

Stakeholder communication

Project coordination

Education

Bachelor's degree in Engineering/Business Management

Tools

Database management

Microsoft Office

Job description

Celestica is seeking a Customer Program Management Advisor to lead and manage key customer programs, ensuring on-time product deliveries and on-schedule projects. The role involves forecasting, profitability analysis, pricing and contract management, and regular customer communications.

The ideal candidate will have 7+ years of relevant experience and a Bachelor's degree in Engineering or Business Management. Strong negotiation, stakeholder management, and problem resolution skills are essential.