Senior Customer Programs Manager

Celestica; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Celestica in Johor Bahru is seeking an experienced Customer Program Manager to join our team. You will be responsible for day-to-day activities of customer accounts to ensure on-time product deliveries and project schedules.

Under guidance, you’ll manage account profitability, forecasting, planning and execution of strategies, participate in pricing and bid preparation, and help develop and manage contract terms.

Qualifications

• Bachelor's degree in Engineering/Business Management or equivalent.
• Min 7 years of relevant experience in customer program management.
• In-depth knowledge of manufacturing processes, PCB pricing, and contracts.

Responsibilities

• Ensure product deliveries are on time and projects stay on schedule.
• Forecasting, planning and monitoring efficiency of strategies.
• Lead pricing/bid preparation and contract term development.
• Monitor and improve customer satisfaction through surveys and issue resolution.
• Communicate with customers to ensure satisfaction with products.
• Coordinate program tracking meetings with internal teams.

Skills

SCM knowledge

Negotiation

Customer communication

Problem solving

Data analysis

Education

Bachelor's degree in Engineering/Business Management

Tools

MS Office

Database management

Job description

Celestica in Johor Bahru is seeking an experienced Customer Program Manager to join our team. You will be responsible for day-to-day activities of customer accounts to ensure on-time product deliveries and project schedules.

Under guidance, you’ll manage account profitability, forecasting, planning and execution of strategies, participate in pricing and bid preparation, and help develop and manage contract terms.