Senior Client Programs Manager

Celestica; Kampung Baru Tanah Hitam Chemor; On-site; MYR 180,000 - 260,000; Full time

Job summary

Celestica, a global technology leader, seeks a Senior Customer Program Manager to own end-to-end programs for designated accounts. You will partner with engineering, purchasing, planning, and manufacturing to meet SOW requirements while safeguarding profitability and managing changes and cost variances.

You will maintain executive-level client relationships, lead cross-functional teams, and drive initiatives to reduce costs and localize supply chains, delivering on commitments and milestones.

Qualifications

• 10–15 years of relevant professional experience, preferably in program management within a related manufacturing environment.
• 3–5 years in direct managerial or supervisory capacity.
• Bachelor's degree in related field, or equivalent education/experience.

Responsibilities

• Oversee commercial requirements for assigned accounts with a multifunctional CFT to ensure delivery matches client expectations.
• Emphasize benefit realization, contract adherence, and scope creep management to protect margins.
• Serve as the designated project liaison for client interactions.
• Coordinate engineering, purchasing, planning, and manufacturing to fulfill requests.
• Track project stages and report progress to the client.
• Oversee ECO implementation and report financial impacts to recover E&O costs from customers.
• Address client questions and concerns directly.
• Ensure all mandatory technical and program documentation is provided.
• Drive profitability of assigned programs.
• Lead Planning and Program teams' workflows.
• Execute cost reduction and localization initiatives with the client.
• Align with SOW and contractual obligations; document unlisted agreements.
• Strengthen partnerships and client satisfaction.
• Conduct weekly/monthly/quarterly business reviews.
• Meet quality, testing, production, and material benchmarks with the CFT.
• Track AR matters and coordinate collections.
• Authorize standard cost revisions and bill for PPV or material premiums.

Skills

Stakeholder management

Analytical skills

Leadership

Data analysis

Client focus

Program management

Financial acumen

Education

Bachelor's degree in related field

Tools

SAP

Job description

Celestica, a global technology leader, seeks a Senior Customer Program Manager to own end-to-end programs for designated accounts. You will partner with engineering, purchasing, planning, and manufacturing to meet SOW requirements while safeguarding profitability and managing changes and cost variances.

You will maintain executive-level client relationships, lead cross-functional teams, and drive initiatives to reduce costs and localize supply chains, delivering on commitments and milestones.