Senior Customer Programs & Delivery Liaison

Celestica; Johor Bahru; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Celestica, a global technology leader, seeks a Senior Customer Program Specialist (CFT) to coordinate customer needs with production teams. You will monitor orders, manage EDI issues, and lead efforts to improve on-time delivery and forecasting accuracy.

You will work with manufacturing and logistics to resolve shortages, analyze performance metrics, and support senior staff with quotes for new products and services. Experience in manufacturing or supply chain is essential.

Qualifications

• Must be a degree holder with minimum of 6 years of related experience (typically in manufacturing, supply chain, or account management).
• Strong knowledge of manufacturing operations, supply chain, and contracts.

Responsibilities

• Act as the primary liaison between customers and production teams.
• Ensure orders are processed accurately and on schedule.
• Resolve supply chain hiccups before they affect customers (e.g., material shortages).
• Lead production meetings to relay customer requirements and drive root-cause analysis.
• Track project billing and assist with quotes for new products or services.

Skills

Data analysis

Project management

Communication

Negotiation

Problem solving

EDI troubleshooting

Education

Bachelor's degree

Tools

Excel

Access

Word

PowerPoint

EDI

Database management

Job description

Celestica, a global technology leader, seeks a Senior Customer Program Specialist (CFT) to coordinate customer needs with production teams. You will monitor orders, manage EDI issues, and lead efforts to improve on-time delivery and forecasting accuracy.

You will work with manufacturing and logistics to resolve shortages, analyze performance metrics, and support senior staff with quotes for new products and services. Experience in manufacturing or supply chain is essential.