Senior Customer Program Lead: Profitability & Delivery

Celestica; Johor; On-site; MYR 180,000 - 360,000; Full time

Job summary

Celestica Malaysia in Johor Bahru is seeking a Senior Customer Program Manager to own end-to-end programs for designated accounts, coordinating with engineering, purchasing, planning and manufacturing to meet SOWs and client expectations.

You will drive profitability, manage scope, track ECOs and E&O costs, and maintain executive relationships through regular business reviews, ensuring on-time delivery and alignment with contractual obligations.

Qualifications

• 10 to 15 years of professional experience, preferably in program management within manufacturing.
• 3 to 5 years in a direct managerial or supervisory capacity.
• Bachelor's degree in related field, or equivalent combination of education and experience.

Responsibilities

• Oversee all commercial requirements for assigned accounts with a multifunctional Customer Focus Team to ensure product and service delivery matches client expectations.
• Safeguard program profitability, manage scope creep, and maintain quoted margins.
• Coordinate engineering, purchasing, planning and manufacturing to fulfill customer requests and SOW requirements.
• Lead executive-level reviews and maintain strong client relationships through regular business reviews.
• Track ECO implementation and report financial impacts to recover E&O costs from customers.

Skills

Interpersonal & Communication

Analytical & Business Sense

Leadership & Teamwork

SAP familiarity

Forecasting & Financial

Data interpretation

Executive presentation

Management experience

Self-directed/work style

Education

Bachelor's degree

Tools

SAP

Job description

Celestica Malaysia in Johor Bahru is seeking a Senior Customer Program Manager to own end-to-end programs for designated accounts, coordinating with engineering, purchasing, planning and manufacturing to meet SOWs and client expectations.

You will drive profitability, manage scope, track ECOs and E&O costs, and maintain executive relationships through regular business reviews, ensuring on-time delivery and alignment with contractual obligations.