Senior Customer Programs Lead: End-to-End Delivery

Celestica; Johor Bahru; Presencial; MYR 220.000 - 320.000; Jornada completa

Descripción de la vacante

Celestica is seeking a Senior Customer Program Manager to act as the primary liaison and commercial owner for designated customer accounts. You will drive end-to-end program execution with a multifunctional Customer Focus Team across engineering, purchasing, planning and manufacturing to meet customer specs and SOW requirements.

Key duties include safeguarding program profitability, managing scope creep, monitoring timelines, handling ECOs and E&O costs, and maintaining executive-level

Formación

• 10 to 15 years of relevant professional experience, preferably in program management in a related manufacturing environment.
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Responsabilidades

• Oversee all commercial requirements for assigned accounts and partner with a multifunctional Customer Focus Team (CFT) to ensure product and service delivery matches client expectations.
• Emphasize benefit realization, contract adherence, and scope creep management to sustain quoted profit margins, reduce risks, and leverage opportunities.
• Serve as the designated project liaison for client interactions.
• Synchronize engineering, purchasing, planning, and manufacturing tasks to fulfill customer requests.
• Track each project stage utilizing reports and maintain ongoing communication with the client.
• Oversee timely ECO (Engineering Change Order) implementation by EC teams and report financial impacts to recover E&O (Excess and Obsolete) costs from customers.
• Address client questions, concerns, and complaints directly.
• Ensure all mandatory technical and program documentation is supplied by the client to support successful product launches and modifications.
• Safeguard and drive the profitability of assigned programs.
• Direct the operations and workflows of the Planning and Program teams.
• Establish, execute, and evaluate cost reduction and localization initiatives alongside the client.
• Maintain alignment with customer specifications, Statements of Work (SOW), and contractual obligations, ensuring any unlisted agreements are formally documented.
• Strengthen business partnerships and enhance client satisfaction.
• Facilitate progress tracking through weekly, monthly, or quarterly business reviews regarding commitments, shipments, and general account milestones.
• Partner with CFT members to satisfy client-agreed benchmarks spanning quality, testing, production processes, and raw materials.
• Track, report, and facilitate resolution of outstanding accounts receivable (AR) matters.
• Authorize standard cost revisions, update pricing models, and bill clients for applicable PPV (Purchase Price Variance) or raw material premiums.
• Interpersonal & Communication: Skilled at collaborating with diverse audiences—from executive leaders and clients to manufacturing personnel and vendors—with an approachable, people-oriented attitude.
• Analytical & Business Sense: Strong quantitative capabilities, logical reasoning, and commercial acumen.
• Leadership & Teamwork: Demonstrated experience guiding teams, marked by collaborative work habits, emotional maturity, and effective leadership.
• Systems Proficiency: Practical familiarity with SAP is favored.
• Financial & Forecasting Literacy: Ability to forecast revenue, oversee expenditure, and ensure adherence to commercial quotes and contract agreements.
• Data Interpretation & Problem Solving: Proficient in assessing supply chain data, technical operations, and financial statements, as well as handling customer queries and escalation paths.
• Executive Presentation: Competence in delivering structured, professional updates to internal leadership and client executives.
• Management Expertise: Established capabilities across process, technical, functional, and personnel management.
• Work Style: Self-directed, client-centric, resilient under tight schedules, and driven by an optimistic mindset.

Conocimientos

Customer program management

Executive communication

Financial forecasting

Data analysis

Leadership

Stakeholder management

Cross-functional collaboration

Problem solving

Project liaison

SAP

Educación

Bachelor's degree in related field

Herramientas

SAP

Descripción del empleo

Celestica is seeking a Senior Customer Program Manager to act as the primary liaison and commercial owner for designated customer accounts. You will drive end-to-end program execution with a multifunctional Customer Focus Team across engineering, purchasing, planning and manufacturing to meet customer specs and SOW requirements.

Key duties include safeguarding program profitability, managing scope creep, monitoring timelines, handling ECOs and E&O costs, and maintaining executive-level