Senior Customer Program Manager – Manufacturing & PCB

Celestica; Kampung Baru Tanah Hitam Chemor; Presencial; MYR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Celestica, a global technology leader in design, engineering, manufacturing, and supply chain, seeks an experienced Customer Program Manager for its Asia region. The role focuses on day-to-day account management, ensuring on-time deliveries and program schedules, while guiding pricing, contracts, and customer satisfaction initiatives.

The ideal candidate will bring at least 7 years in customer program management, a relevant engineering or business degree, and strong abilities in negotiation,

Formación

• Min 7 years relevant experience in customer program management.
• Bachelor's degree in Engineering/Business Management related field or equivalent combination of education and experience.
• Thorough understanding of manufacturing processes, SCM and pricing/contract negotiations.

Responsabilidades

• Manage day-to-day activities of customer accounts to ensure on-time product deliveries and on-schedule programs.
• Assist in forecasting, planning and monitoring efficiency and execution of strategies.
• Participate in pricing/bid preparation and contract term development.
• Monitor customer satisfaction and handle inquiries, surveys and complaints.
• Communicate regularly with customers to ensure satisfaction with products and services.
• Coordinate and host program tracking meetings with customer and internal teams.
• Receive and resolve customer issues and monitor inventory impact of order changes.
• Provide performance reporting for monthly Operations Reviews and quarterly Customer Performance Reviews.

Conocimientos

Program management

Customer relations

Forecasting

Pricing & contracts

Negotiation

Project coordination

Educación

Bachelor's degree in Engineering/Business Management related field

Descripción del empleo

Celestica, a global technology leader in design, engineering, manufacturing, and supply chain, seeks an experienced Customer Program Manager for its Asia region. The role focuses on day-to-day account management, ensuring on-time deliveries and program schedules, while guiding pricing, contracts, and customer satisfaction initiatives.

The ideal candidate will bring at least 7 years in customer program management, a relevant engineering or business degree, and strong abilities in negotiation,