Customer Program Specialist - Delivery & Satisfaction

Celestica; Kulim; Hybrid; MYR 90,000 - 130,000; Full time

Job summary

Celestica is seeking a Customer Program Management Specialist in Malaysia to lead day-to-day activities for key customer accounts, ensuring on-time product deliveries and on-schedule programs. You will work with a cross-functional team to manage profitability, forecast and track performance, and help prepare pricing bids and contracts.

You will coordinate with internal teams, host program review meetings, and communicate updates to customers while maintaining high satisfaction levels and timely

Qualifications

• Three to six years of relevant experience.
• Bachelor's degree in related field or equivalent combination of education and experience.
• Strong communication and negotiation skills.

Responsibilities

• Manage day-to-day activities of customer accounts to ensure on-time product deliveries.
• Support pricing/bid preparation and development of contract terms.
• Monitor customer satisfaction and resolve issues.
• Provide performance reporting for monthly Operations Reviews and quarterly Customer Performance Reviews.

Skills

Customer account management

Negotiation

Communication skills

Project coordination

Education

Bachelor's degree

Tools

SAP

Job description

Celestica is seeking a Customer Program Management Specialist in Malaysia to lead day-to-day activities for key customer accounts, ensuring on-time product deliveries and on-schedule programs. You will work with a cross-functional team to manage profitability, forecast and track performance, and help prepare pricing bids and contracts.

You will coordinate with internal teams, host program review meetings, and communicate updates to customers while maintaining high satisfaction levels and timely