Customer Programs Manager - Delivery & Resolution

Celestica; Johor; On-site; MYR 90,000 - 130,000; Full time

Job summary

Celestica in Johor Bahru, Malaysia seeks an experienced Planning/Program Management professional to coordinate customer-focused activities and monitor order status. You will resolve production-related issues, maintain performance reports, and drive on-time delivery by collaborating with suppliers, customers and internal teams.

The ideal candidate holds a degree with 6+ years in planning/manufacturing, demonstrates strong data management, and excels in cross-functional communication to meet

Qualifications

• Degree holder with minimum 6 years related experience in planning or program management.
• Knowledge of manufacturing processes, schedules and logistics.
• Knowledge of business issues in manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Proficient in presenting, database management and MS Office applications.

Responsibilities

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect on-time delivery of the product(s).
• Builds internal and external relationships to facilitate job accountability with suppliers, customers and internal service.
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission and production problems and coordinates resolution with managers.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into databases ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates performance reports for dissemination to internal staff.
• Tracks and resolves issues pertaining to monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports including open order status, on-time delivery, inventory and forecasting accuracy.

Skills

Planning & PM

Manufacturing knowledge

Stakeholder management

Data entry & DB skills

Excel & Office

Communication skills

Job description

Celestica in Johor Bahru, Malaysia seeks an experienced Planning/Program Management professional to coordinate customer-focused activities and monitor order status. You will resolve production-related issues, maintain performance reports, and drive on-time delivery by collaborating with suppliers, customers and internal teams.

The ideal candidate holds a degree with 6+ years in planning/manufacturing, demonstrates strong data management, and excels in cross-functional communication to meet