Customer Programs & Logistics Specialist

Celestica; Kampung Baru Tanah Hitam Chemor; Presencial; MYR 67.000 - 100.000; Jornada completa

Descripción de la vacante

Celestica is seeking a Customer Order Administrator to act as the interface between customers and internal teams, monitor orders and ensure on-time delivery. The role emphasizes data accuracy, reporting, and issue resolution in a manufacturing environment.

You will collaborate with internal/external stakeholders, review materials and forecasts, and maintain open order status and related management reports. Strong Excel and communication skills are essential.

Formación

• Bachelor's degree in related field, or equivalent combination of education and experience.
• Strong Excel skills and data/report analysis.
• Excellent written and verbal communication with customers and internal teams.
• Knowledge of manufacturing processes, schedules, and logistics.
• Experience with customer contracts and terms.
• Ability to handle multiple detailed projects under tight deadlines.

Responsabilidades

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect on-time delivery.
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Conocimientos

Excel & report analysis

Customer interface

Negotiation

Problem resolution

Communication

Educación

Bachelor's degree in related field

Herramientas

Access

Excel

Word

PowerPoint

Descripción del empleo

Celestica is seeking a Customer Order Administrator to act as the interface between customers and internal teams, monitor orders and ensure on-time delivery. The role emphasizes data accuracy, reporting, and issue resolution in a manufacturing environment.

You will collaborate with internal/external stakeholders, review materials and forecasts, and maintain open order status and related management reports. Strong Excel and communication skills are essential.