Strategic Customer Programs Lead

NPAworldwide; Johor; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

NPAworldwide in Johor, Malaysia, seeks a seasoned Program Manager to oversee end-to-end program management for customer accounts in the semiconductor sector. You will coordinate project schedules, ensure on-time deliveries, and lead cross-functional teams to drive successful program execution.

You will engage in pricing and contract negotiations, monitor performance, and provide monthly reporting. Strong leadership, negotiation, and communication skills are essential for success in this role.

Formación

• Experience in program management and project planning required.
• Knowledge of manufacturing, planning and SCM is essential.
• Strong negotiation and problem-resolution abilities are required.

Responsabilidades

• Oversee day-to-day customer account activities to ensure on-time deliveries.
• Forecast, plan, and monitor efficiency and execution of strategies.
• Support pricing, bids, and contract terms development.
• Manage customer satisfaction through surveys and issue resolution.
• Lead regular program tracking meetings with customers and internal teams.
• Coordinate cost analysis and price variance tracking with finance and SCM.

Conocimientos

Manufacturing process knowledge

Planning & scheduling

SCM knowledge

Pricing & contracts

Negotiation skills

Customer relationship

Problem resolution

Communication skills

Program leadership

Project management

Educación

Bachelor's degree in Engineering/ Business Management related field

Descripción del empleo

NPAworldwide in Johor, Malaysia, seeks a seasoned Program Manager to oversee end-to-end program management for customer accounts in the semiconductor sector. You will coordinate project schedules, ensure on-time deliveries, and lead cross-functional teams to drive successful program execution.

You will engage in pricing and contract negotiations, monitor performance, and provide monthly reporting. Strong leadership, negotiation, and communication skills are essential for success in this role.