Senior Customer Experience & Fulfillment Lead

Atlas Copco; Shah Alam; Presencial; MYR 67.000 - 100.000; Jornada completa

Descripción de la vacante

Atlas Copco in Shah Alam, Malaysia is seeking a Customer Service Executive to join the team on-site. You will manage end-to-end customer service, liaise with customers and internal partners to ensure accurate orders, timely delivery, and invoicing.

The role emphasizes cross-functional collaboration with Sales, Supply Chain, Operations, and Technical teams, reporting to the Customer Service Team Leader. Candidates should have 5+ years in business-related roles and be proficient in Excel and SAP.

Formación

• At least 5 years working experience in business organization (sales, marketing, customer service or logistics).
• Proficient in MS Excel; knowledge of SAP is essential.
• Experience with PowerBI/Automation is a plus.
• Knowledge of Incoterms and Trade Compliance.
• Degree in Business Administration / Logistics / Supply Chain or equivalent.
• Proactive problem-solving, customer-oriented, multi-tasking, meticulous, independent work.

Responsabilidades

• Provide end-to-end customer service support, including handling inquiries, sharing product information, and resolving issues
• Manage and process customer orders (C4C), ensuring accuracy, timeliness, and continuous improvement of processes
• Coordinate and collaborate with internal teams while acting as a key link between customers and departments
• Prepare and maintain regular reports (weekly, monthly, yearly) for order tracking and business analysis
• Support cross-functional coordination (Sales, Credit Control, etc.) and handle customer and internal inquiries
• Maintain accurate customer data in SAP and support operational excellence initiatives
• Drive customer relationship management through retention, engagement, and improved service experience
• Manage customer complaints, ensure resolution, and contribute to product/service improvements
• Support lead generation and business growth by promoting products and identifying opportunities

Conocimientos

MS Excel

SAP knowledge

PowerBI/Automation

Incoterms

Customer service mindset

Educación

Bachelor's degree in Business Administration / Logistics / Supply Chain

Herramientas

SAP

Descripción del empleo

Atlas Copco in Shah Alam, Malaysia is seeking a Customer Service Executive to join the team on-site. You will manage end-to-end customer service, liaise with customers and internal partners to ensure accurate orders, timely delivery, and invoicing.

The role emphasizes cross-functional collaboration with Sales, Supply Chain, Operations, and Technical teams, reporting to the Customer Service Team Leader. Candidates should have 5+ years in business-related roles and be proficient in Excel and SAP.