Customer Service Executive

Atlas Copco Group; Shah Alam; Presencial; MYR 67.000 - 100.000; Jornada completa

Descripción de la vacante

Atlas Copco in Shah Alam, Malaysia is seeking a Customer Service Executive to join the team on-site. You will manage end-to-end customer service, liaise with customers and internal partners to ensure accurate orders, timely delivery, and invoicing.

The role emphasizes cross-functional collaboration with Sales, Supply Chain, Operations, and Technical teams, reporting to the Customer Service Team Leader. Candidates should have 5+ years in business-related roles and be proficient in Excel and SAP.

Formación

• At least 5 years working experience in business organization (sales, marketing, customer service or logistics).
• Proficient in MS Excel; knowledge of SAP is essential.
• Experience with PowerBI/Automation is a plus.
• Knowledge of Incoterms and Trade Compliance.
• Degree in Business Administration / Logistics / Supply Chain or equivalent.
• Proactive problem-solving, customer-oriented, multi-tasking, meticulous, independent work.

Responsabilidades

• Provide end-to-end customer service support, including handling inquiries, sharing product information, and resolving issues
• Manage and process customer orders (C4C), ensuring accuracy, timeliness, and continuous improvement of processes
• Coordinate and collaborate with internal teams while acting as a key link between customers and departments
• Prepare and maintain regular reports (weekly, monthly, yearly) for order tracking and business analysis
• Support cross-functional coordination (Sales, Credit Control, etc.) and handle customer and internal inquiries
• Maintain accurate customer data in SAP and support operational excellence initiatives
• Drive customer relationship management through retention, engagement, and improved service experience
• Manage customer complaints, ensure resolution, and contribute to product/service improvements
• Support lead generation and business growth by promoting products and identifying opportunities

Conocimientos

MS Excel

SAP knowledge

PowerBI/Automation

Incoterms

Customer service mindset

Educación

Bachelor's degree in Business Administration / Logistics / Supply Chain

Herramientas

SAP

Descripción del empleo

Bring your curiosity to work as our nextCustomer Service Executive. You will be part of our Customer Serviceteam reporting to Customer Service Team Leader. In this role, your mission is to support the Group's vision of being "First in Mind and First in Choice" by fostering a strong customer-value and customer-care culture, while promoting Atlas Copco's core values of interaction, innovation, and commitment; manage end-to-end customer service by liaising with customers and business partners on equipment and spare parts orders, ensuring accurate interpretation, timely delivery, and invoicing, and collaborate closely with Sales, Supply Chain, Operations, and Technical teams to efficiently meet customer requirements and streamline the sales order process.. You will contribute directly to how we create high-quality products and solutions for our customers.

• Provide end-to-end customer service support, including handling inquiries, sharing product information, and resolving issues
• Manage and process customer orders (C4C), ensuring accuracy, timeliness, and continuous improvement of processes
• Coordinate and collaborate with internal teams while acting as a key link between customers and departments
• Prepare and maintain regular reports (weekly, monthly, yearly) for order tracking and business analysis
• Support cross-functional coordination (Sales, Credit Control, etc.) and handle customer and internal inquiries
• Maintain accurate customer data in SAP and support operational excellence initiatives
• Drive customer relationship management through retention, engagement, and improved service experience
• Manage customer complaints, ensure resolution, and contribute to product/service improvements
• Support lead generation and business growth by promoting products and identifying opportunities

Your skills and experience

• At least 5 years working experience in business organization (sales, marketing, customer service or logistics)
• Proficient in MS Excel, knowledge of ERP (SAP) is essential.
• Good PC literate knowledge, business intellectual tools, for example PowerBI/Automate will be a plus.
• Candidate must have knowledge in Incoterms and Trade Compliance
• Possess at least Degree in Business Administration / Logistics / Supply Chain or equivalent
• Possess proactive problem-solving skills, customer orientated, multi-tasking, meticulous, proactive planning, resolving conflicts, analyzing information and able to work independently.
• Knowledge of customer services ethics, principles and procedures
• Proficiency in administrative and documentation procedures

We value diverse experiences and perspectives.

Your job location

This role requires you to work on-site at our office inShah Alam, Malaysia (MY). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website