Customer Service Executive

Atlas Copco Group; Shah Alam; Presencial; MYR 60.000 - 96.000; Jornada completa

Descripción de la vacante

Atlas Copco Group Co.,Ltd in Shah Alam, Malaysia is seeking a Customer Service Executive to manage end-to-end service, liaise with Sales, Supply Chain, Operations and Technical teams, and ensure accurate orders and timely invoicing.

You will handle inquiries, process orders (C4C), maintain SAP data, prepare reports, and drive CRM and service improvements while contributing to growth. On-site role in Shah Alam.

Formación

• Minimum 5 years in sales, marketing, customer service or logistics.
• Proficient in MS Excel; SAP ERP knowledge is essential.
• Fluent in English and Malay; able to read, write and speak.
• Degree in Business Admin / Logistics / Supply Chain or equivalent.

Responsabilidades

• Provide end-to-end customer service support and resolve inquiries.
• Process customer orders (C4C) accurately and timely.
• Coordinate with internal teams as the main link between customers and departments.
• Prepare regular reports for order tracking and analysis.
• Support cross-functional coordination with Sales, Credit Control, etc.
• Maintain accurate customer data in SAP.
• Drive customer relationship management and retention.
• Handle complaints and contribute to product/service improvements.
• Support lead generation and business growth by promoting products.

Conocimientos

Proactive problem-solving

Customer-oriented

Multitasking

English and Malay proficiency

MS Excel

PowerBI/Automate (basic)

Educación

Bachelor's degree in Business Administration / Logistics / Supply Chain

Herramientas

SAP ERP

MS Excel

PowerBI

Descripción del empleo

Your role

Bring your curiosity to work as our next Customer Service Executive. You will be part of our Customer Service team reporting to Customer Service Team Leader. In this role, your mission is to support the Group’s vision of being "First in Mind and First in Choice" by fostering a strong customer-value and customer-care culture, while promoting Atlas Copco’s core values of interaction, innovation, and commitment; manage end-to-end customer service by liaising with customers and business partners on equipment and spare parts orders, ensuring accurate interpretation, timely delivery, and invoicing, and collaborate closely with Sales, Supply Chain, Operations, and Technical teams to efficiently meet customer requirements and streamline the sales order process. You will contribute directly to how we create high-quality products and solutions for our customers.

Your day-to-day

• Provide end-to-end customer service support, including handling inquiries, sharing product information, and resolving issues
• Manage and process customer orders (C4C), ensuring accuracy, timeliness, and continuous improvement of processes
• Coordinate and collaborate with internal teams while acting as a key link between customers and departments
• Prepare and maintain regular reports (weekly, monthly, yearly) for order tracking and business analysis
• Support cross-functional coordination (Sales, Credit Control, etc.) and handle customer and internal inquiries
• Maintain accurate customer data in SAP and support operational excellence initiatives
• Drive customer relationship management through retention, engagement, and improved service experience
• Manage customer complaints, ensure resolution, and contribute to product/service improvements
• Support lead generation and business growth by promoting products and identifying opportunities

Your Skills And Experience

• At least 5 years working experience in business organization (sales, marketing, customer service or logistics)
• Proficient in MS Excel, knowledge of ERP (SAP) is essential.
• Good PC literate knowledge, business intellectual tools, for example PowerBI/Automate will be a plus.
• Proficient reading, speaking, written in English/Malay.
• Candidate must have knowledge in Incoterms and Trade Compliance
• Possess at least Degree in Business Administration / Logistics / Supply Chain or equivalent
• Possess proactive problem-solving skills, customer orientated, multi-tasking, meticulous, proactive planning, resolving conflicts, analyzing information and able to work independently.
• Knowledge of customer services ethics, principles and procedures
• Proficiency in administrative and documentation procedures

Your job location

This role requires you to work on-site at our office in Shah Alam, Malaysia (MY). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Jean Yin Chia