Senior Executive/Executive, Customer Service (Based in Kota Kemuning)

PBA Systems (M) Sdn Bhd; Shah Alam; Sur place; MYR 42 000 - 66 000; Plein temps

Résumé du poste

PBA Systems (M) Sdn Bhd in Shah Alam Kota Kemuning invites a Senior Executive/Executive, Customer Service to support the Sales team with order processing, documentation and daily customer service activities. You will liaise with internal teams, suppliers and forwarders to ensure accurate orders and smooth delivery.

The role requires handling POs/quotations, updating records in BC or similar systems, and coordinating with procurement for material availability.

Qualifications

• Minimum Diploma in Business Administration, Supply Chain, Logistics or a related field.
• Senior role preferred with 4–5 years of relevant experience in orders, coordination or sales administration.
• Manufacturing, engineering, automation or logistics/3PL experience is an advantage.
• Proficient in MS Office, especially Excel, and ERP systems such as Microsoft Dynamics 365 Business Central (BC) or similar.

Responsabilités

• Attend to customer enquiries via email and phone with prompt responses and follow-up.
• Support Sales in customer orders, documentation and related matters.
• Receive/process POs and prepare Sales Orders and required documentation.
• Prepare quotations based on pricing/info provided by Sales.
• Create/maintain customer records and order information in BC or other systems.
• Monitor back-to-back orders and coordinate with Procurement and suppliers on material availability and delivery schedules.
• Coordinate shipping with forwarders, vendors and customers, including import/export documentation.
• Provide customers and Sales with timely order/delivery updates.
• Handle RMA processes and other SOP-based CS tasks.
• Escalate commercial/technical/delivery issues to Sales/Project PIC as needed.
• Support HQ order processing and related coordination.
• Mentor junior CS team members on orders, documentation and SOPs.

Connaissances

Multilingual communication

Customer service excellence

Follow-up skills

Formation

Diploma in Business Administration, Supply Chain, Logistics or related field

Outils

Microsoft Dynamics 365 Business Central (BC)

Microsoft Excel

Description du poste

Senior Executive/Executive, Customer Service (Based in Kota Kemuning)

The Customer Service Executive supports the Sales team in managing customer orders, documentation and day-to-day customer service activities. The role involves direct communication with customers and coordination with internal teams, suppliers and forwarders to ensure accurate order processing and smooth delivery fulfilment.

Job Responsibilities

Attend to customer enquiries through email and phone, ensuring prompt responses and follow-up.

Work closely with Sales personnel to support customer orders and general sales-related matters.

Receive and process customer Purchase Orders (POs) and prepare Sales Orders and other required documentation.

Prepare quotation documents when required, based on pricing and information provided by Sales.

Create and maintain customer records, order information and proper documentation in Business Central (BC) or other relevant systems.

Monitor back-to-back order status and coordinate with Procurement and suppliers on material availability and delivery schedules.

Follow up with suppliers to obtain delivery updates and request expedited delivery when necessary.

Coordinate shipping arrangements with forwarders, vendors and customers, including import/export documentation.

Provide customers and Sales with timely updates on order and delivery status.

Handle standard customer service processes, including RMA documentation and coordination, according to established SOPs.

Assist with HQ order processing and related coordination.

Escalate commercial, technical and delivery commitment matters to the relevant Sales / Project PIC for direction.

Perform other duties as assigned by the supervisor / HOD.

Additional Responsibilities - Senior Customer Service Executive, In addition to the responsibilities above:

Handle more complex order processing and customer coordination matters independently.

Review order documentation and processing accuracy to minimize errors and ensure compliance with established procedures.

Support and guide other CS team members on order processing, documentation and SOP requirements.

Coordinate and resolve order-processing issues with relevant internal departments, escalating matters when decisions or approvals are required.

Identify opportunities to improve order processing, documentation and customer service workflows.

PeopleRequirements

Minimum Diploma in Business Administration, Supply Chain, Logistics or a related field.

Customer Service Executive: Minimum 2 years of relevant experience in customer service, order management, purchasing or sales administration.

Senior Customer Service Executive: Preferably 4-5 years or more of relevant experience, with the ability to manage orders independently and guide less experienced team members.

Experience in manufacturing, engineering, automation or logistics / 3PL is an advantage.

Proficient in Microsoft Office, especially Excel, and ERP systems such as Microsoft Dynamics 365 Business Central (BC) or similar.

Good understanding of order processing, shipping arrangements and basic import/export documentation.

Strong communication, interpersonal and follow-up skills.

Able to multitask, solve problems and pay attention to detail.

Able to work independently and collaboratively with minimal supervision.

Good command of Bahasa Malaysia, English, and Chinese, both written and spoken to effectively communicate with our diverse client base and stakeholders.

Able to work at Shah Alam, Kota Kemuning.

Candidates who can commence work soon are preferred.