Senior Customer Engineer – Networking & Support

Compex Technologies Sdn Bhd; Johor Bahru; On-site; MYR 42,000 - 66,000; Full time

Job summary

Compex Technologies Sdn Bhd, a global electronics design and ODM services provider, invites applications for a technical support role based in Johor Bahru. The candidate will diagnose and resolve hardware, software, or network issues, provide remote support, and assist sales teams during product demonstrations.

The ideal candidate has a degree in Electrical/Electronic Engineering or Computer Science, fluent English and Chinese, and at least 3 years of experience in technical support or related

Qualifications

• Degree or diploma in Electrical/Electronic Eng or CS.
• Bilingual in English and Chinese for communicating with customers.
• Strong written and verbal communication skills.
• Knowledge of different network operating system implementations and installations.
• Minimum 3 years of working experience.

Responsibilities

• Technical Support & Troubleshooting
• Provide remote support for customers.
• Diagnose and resolve hardware, software, or network issues.
• Handle escalations from support teams.
• Collaboration with Internal Teams
• Work closely with sales, R&D, and product teams to align customer needs.
• Provide feedback from customers to help improve products and services.
• Pre-Sales / Post-Sales Support
• Assist sales teams in technical discussions or product demonstrations.
• Ensure smooth transition from sales to implementation.

Skills

Bilingual English Chinese

Communication skills

Education

Degree / Diploma in Electrical / Electronic Engineering / Computer Science

Job description

Compex Technologies Sdn Bhd, a global electronics design and ODM services provider, invites applications for a technical support role based in Johor Bahru. The candidate will diagnose and resolve hardware, software, or network issues, provide remote support, and assist sales teams during product demonstrations.

The ideal candidate has a degree in Electrical/Electronic Engineering or Computer Science, fluent English and Chinese, and at least 3 years of experience in technical support or related