IT Support Engineer (Network / Server) Penang & JB

JOS (Malaysia) Sdn. Bhd.; Penang; On-site; MYR 36,000 - 60,000; Full time

Job summary

JOS Malaysia Sdn. Bhd. is seeking a Desktop Support professional to provide technical assistance for desktops, laptops, mobile devices, printers, and collaboration tools.

You will ensure incidents and service requests meet agreed service levels while maintaining strong customer service and security compliance. The role requires handling multiple priorities, supporting business-critical users, and contributing to operational excellence.

Qualifications

• Diploma or degree in IT or related field.
• 1–3 years in Desktop/EUC/End User Services.
• Experience supporting Windows-based desktops and laptops.
• Experience with Microsoft 365 and enterprise workplace technologies.
• Experience in SLA-driven support environments.
• Experience in banking/financial services is preferred.

Responsibilities

• Endpoint Support and Maintenance.
• Incident and Service Request Management.
• Endpoint Compliance and Security Support.
• Asset and Inventory Management.
• Customer and Operational Support.
• Standby and After-Hours Support.

Education

Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline

Tools

Windows desktop OS

Microsoft 365

ITSM tools

Job description

The successful candidate will provide technical support for desktops, laptops, mobile devices, printers, collaboration tools, and related workplace technologies while maintaining high standards of customer service, operational excellence, security compliance, and service delivery. The engineer is expected to work effectively under pressure, manage multiple priorities, and support business-critical users while ensuring incidents and service requests are resolved within agreed service levels.

Key responsibilities

Endpoint Support and Maintenance

Incident and Service Request Management

Endpoint Compliance and Security Support

Asset and Inventory Management

Customer and Operational Support

Standby and After-Hours Support

About you

Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline

Minimum 1 to 3 years of experience in Desktop Support, EUC Support, Workplace Technology Support, or End User Services

Proven experience supporting Windows-based desktop and laptop environments

Experience supporting Microsoft 365 applications and enterprise workplace technologies

Experience working within SLA-driven support environments

Experience in banking, financial services, or other highly regulated environments is preferred

JOS Malaysia is a leading global solutions and services provider with a successful track record of over 30 years in the Information and Communications Technology (ICT) market serving government entities and blue-chip companies across industries such as FSI, F&B, Electronics, Healthcare, Media, and Retail.

JOS Malaysia has deep expertise in delivering end-user computing, IT system integration and IT infrastructure support services.

At JOS Malaysia, we are committed to making a lasting difference by helping businesses meet challenges and maximize opportunities.

JOS Malaysia is a leading global solutions and services provider with a successful track record of over 30 years in the Information and Communications Technology (ICT) market serving government entities and blue-chip companies across industries such as FSI, F&B, Electronics, Healthcare, Media, and Retail.

JOS Malaysia has deep expertise in delivering end-user computing, IT system integration and IT infrastructure support services.

At JOS Malaysia, we are committed to making a lasting difference by helping businesses meet challenges and maximize opportunities.

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