Kulai-Based Technical Support & Product Testing Engineer

Talent Recruit; Kulai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Talent Recruit is seeking a Technical Support Engineer/Product Testing Engineer to be based in Kulai, Johor. The role focuses on troubleshooting network issues for the software development team and supporting customers with hardware/software/licensing problems.

The candidate will investigate customer problems in a lab environment, stay current on WLAN technologies, and interact with Chinese customers in English and Chinese. This on-site position is based in Kulai, Johor.

Qualifications

• Degree or diploma in Electrical/Electronic Engineering or Computer Science.
• Bilingual English and Chinese to communicate with Chinese customers.
• Strong written and verbal communication skills.

Responsibilities

• Troubleshoot network problems for the software development team managing released software.
• Assist customers with hardware, software, and licensing issues to resolve problems.
• Investigate and test customer problems in a lab environment with hardware and software.
• Stay updated on networking technologies and new product offerings.

Skills

WLAN networking

Customer communication

Troubleshooting

Lab testing

Networking protocols

Education

Bachelor’s/Diploma in Electrical/Electronic Engineering or Computer Science

Tools

Wireless test equipment

Job description

Talent Recruit is seeking a Technical Support Engineer/Product Testing Engineer to be based in Kulai, Johor. The role focuses on troubleshooting network issues for the software development team and supporting customers with hardware/software/licensing problems.

The candidate will investigate customer problems in a lab environment, stay current on WLAN technologies, and interact with Chinese customers in English and Chinese. This on-site position is based in Kulai, Johor.