Senior Information Technology Support Engineer

Cure IT Solutions ltd; Johor Bahru; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Cure IT Solutions is seeking a Senior Information Technology Support Engineer to join our on-site team in Johor Baharu. You will provide advanced technical support to end users and systems, diagnose and resolve complex issues, and maintain infrastructure reliability and security across Windows and Linux environments.

In this role, you will configure, monitor, and optimize servers, workstations, and network devices, document solutions, and mentor junior staff while collaborating with

Formación

• Strong technical support and help desk skills for issue resolution and escalation.
• Solid IT and system administration skills for servers, networks, and core infrastructure.
• Advanced troubleshooting skills for complex hardware, software, and connectivity problems.
• Experience in enterprise environments with Windows/Linux, networking, and security best practices.
• Proficiency with ticketing systems, remote support tools, and monitoring platforms.
• Excellent communication and ability to explain technical concepts to non-technical stakeholders.
• Experience leading, mentoring, and supporting junior team members in fast-paced settings.
• Bachelor’s degree in IT/CS or equivalent practical experience.
• Industry certifications such as CompTIA A+/Network+, Microsoft, Cisco or similar are an advantage.

Responsabilidades

• Provide advanced technical support for end users and systems.
• Diagnose and resolve hardware, software, and network issues.
• Perform system administration tasks and maintain infrastructure reliability and security.
• Configure, monitor, and optimize servers, workstations, and network devices.
• Document procedures and solutions to improve support efficiency.
• Collaborate with cross-functional teams and mentor junior staff.
• Contribute to continuous improvement of IT processes and standards.

Conocimientos

Technical Support

Help Desk

System Administration

Troubleshooting

Windows/Linux

Networking Fundamentals

Security Best Practices

Ticketing Systems

Remote Support

Monitoring Platforms

Communication Skills

Mentoring

Educación

Bachelors in IT/CS

Herramientas

CompTIA A+ / Network+

Microsoft Certifications

Cisco Certifications

Descripción del empleo

Company Description Cure IT Solutions delivers future-ready technology services that empower businesses across the globe, serving clients from startups to large enterprises. With a strong presence in Europe, the Americas, and Asia, the company provides tailored IT consulting, staffing, and 24/7 global IT support. Its core expertise includes cloud and DevOps, AI and automation, web and mobile development, UX/UI design, and secure network and infrastructure solutions. Cure IT Solutions focuses on building long-term partnerships that evolve with client needs and drive sustainable growth. Team members are encouraged to help shape innovative technology solutions for a wide range of industries.

Role Description The Senior Information Technology Support Engineer is a full-time, on-site role based in Johor Baharu. This role is responsible for providing advanced technical support for end users and systems, handling complex incidents escalated from help desk and support teams. Daily activities include diagnosing and resolving hardware, software, and network issues, performing system administration tasks, and maintaining infrastructure reliability and security. The engineer will configure, monitor, and optimize servers, workstations, and network devices, while documenting procedures and solutions to improve support efficiency. Collaboration with cross-functional teams, mentoring junior support staff, and contributing to continuous improvement of IT processes and standards are integral to this position.

Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues and managing escalations.
• Candidates should possess solid Information Technology and System Administration skills for maintaining servers, networks, and core infrastructure.
• Candidates should possess advanced Troubleshooting skills for diagnosing complex hardware, software, and connectivity problems.
• Relevant experience in enterprise environments, particularly with Windows/Linux systems, networking fundamentals, and security best practices.
• Proficiency with ticketing systems, remote support tools, and monitoring platforms.
• Excellent communication skills and the ability to explain technical concepts to non-technical stakeholders.
• Demonstrated ability to lead, mentor, and support junior team members in a fast-paced environment.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Industry certifications such as CompTIA A+/Network+, Microsoft, Cisco, or similar are an advantage