Customer Account Manager (Contract Logistics / Manufacturing)

Agensi Pekerjaan Talent Recruit Sdn. Bhd.; Seberang Perai; On-site; MYR 70,000 - 90,000; Full time

Job summary

Agensi Pekerjaan Talent Recruit Sdn. Bhd. is seeking a Customer Account Manager in Penang to act as the primary contact with existing customers and coordinate with internal teams to deliver on requirements.

The role includes preparing budgets, handling pricing for new products, managing orders, and driving process improvements within a logistics/manufacturing context. The ideal candidate will have at least 5 years of relevant experience, a Bachelor’s degree, and strong leadership and

Qualifications

• Bachelor's degree in any field.
• Min 5 years of experience in sales, management, customer service, finance, admin, or manufacturing operations.
• Leadership that is goal-oriented and organized.
• Comfortable in leadership and team-player roles.
• Strong interpersonal and cross-level communication skills.
• Knowledge in SAP/Oracle is an advantage.
• Proficient in Word, Excel, PowerPoint, and Power BI.
• Lean and Kaizen practitioner mindset.

Responsibilities

• Act as the key contact to maintain strong relationships with existing customers.
• Interact with clients daily and translate needs into deliverables for internal teams.
• Collaborate with cross-functional departments to meet customer requirements.
• Oversee administrative functions of the Client Management team.
• Prepare annual budget forecasts for management review.
• Coordinate with executives and stakeholders to align goals and drive improvements.
• Manage customer feedback, inquiries, and complaints with timely follow-up.
• Prepare pricing for new products and quarterly needs; ensure system pricing accuracy for billing.
• Manage order taking/processing; advise on delivery schedules and product availability.
• Ensure ECO implementation with relevant teams; coordinate new customer projects.
• Participate in internal process improvement and project testing with IT.
• Determine pricing for quarterly RFQ submissions and new products.
• Identify efficient reporting formats and methods for accuracy.

Skills

Leadership

Interpersonal skills

Communication

Lean & Kaizen practitioner

Education

Bachelor's degree in any fields

Tools

SAP

Oracle

Power BI

Word

Excel

PowerPoint

Job description

Customer Account Manager (Contract Logistics / Manufacturing)

We are representing our client, a logistics and supply-chain company, in their search for a Customer Account Manager.

Job Responsibilities

• Act as the key contact person to maintain strong business relationships and develop professional rapport with existing customers.
• Interact with clients on a daily basis and translate customer needs and requirements into clear deliverables for the internal team.
• Work closely with cross-functional departments to ensure customer requirements are fulfilled.
• Oversee the administrative functions of the Client Management team.
• Prepare annual budget forecasts for management review.
• Communicate and coordinate with executives, department heads, and relevant stakeholders to align goals and drive improvements.
• Manage customer feedback, enquiries, and complaints, ensuring timely follow-up and resolution.
• Prepare pricing for new products and quarterly requirements, and ensure system pricing is accurate and up to date for Finance billing.
• Manage order taking and processing, and advise customers on delivery schedules and product availability.
• Work closely with the respective functional teams to ensure ECO (Engineering Change Order) implementation is carried out accordingly.
• Coordinate new customer project requirements with relevant internal team members and departments.
• Participate in internal process improvement projects.
• Prepare reports as requested by the Manager and/or customers
• Participate in new project testing together with the project team and IT.
• Determine pricing for quarterly RFQ submissions and new products.
• Identify and implement efficient formats and methods for accurate and effective reporting.

Job Requirements

• Bachelor's degree in any fields
• Min 5 years of working experience in Sales, Management, Customer service, Finance, Administration, manufacturing operations or related field
• Goal-oriented and organized leadership
• Comfortable in both a leadership and team player role.
• Good interpersonal skills and communication with all levels of management
• Knowledge in SAP/Oracle will be an advantage.
• Working knowledge of various computer programs – Word, Excel, Powerpoint, Power BI, etc
• Lean and Kazen practitioner

Other info

• Working hours = Mon to Fri (8am to 5pm)
• Permanent role