Senior CRM & Business Systems Analyst - Healthcare

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking a Senior Business Analyst in Kuala Lumpur. In this role, you will partner with business and IT teams to define requirements and deliver solutions that enhance the user experience. Ideal candidates have 5-7 years in the healthcare/life sciences sector, experience with Veeva or Salesforce systems, and strong problem-solving abilities. The position involves both independent projects and collaboration to build positive relationships across functions.

Qualifications

• 5-7 years of experience in a similar role in the healthcare or life sciences industry.
• Minimum 4 years in a business analyst role with a packaged CRM application.
• Strong verbal and written communication skills.

Responsibilities

• Partner with business and IT teams to define requirements.
• Analyse business processes and document requirements.
• Lead the software lifecycle quality compliance and testing.

Skills

Business analysis

CRM application (Veeva, Salesforce.com)

Problem-solving

Communication

Project management

Education

Bachelor’s degree

Tools

Jira

Confluence

HP ALM/Quality Centre

Tricentis Q-Test

Job description

A leading technology solutions provider is seeking a Senior Business Analyst in Kuala Lumpur. In this role, you will partner with business and IT teams to define requirements and deliver solutions that enhance the user experience. Ideal candidates have 5-7 years in the healthcare/life sciences sector, experience with Veeva or Salesforce systems, and strong problem-solving abilities. The position involves both independent projects and collaboration to build positive relationships across functions.