Senior Administrator, Cash Payments Ops

0000055801 RBC Shared Services Malaysia Sdn. Bhd.; Putrajaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

RBC Shared Services Malaysia Sdn. Bhd. in Putrajaya is seeking a Customer Service professional to support Wealth Management clients.

You will handle inquiries about bank products and services by phone or email, assess requests, and ensure accurate processing of transactions. This role emphasizes precise record-keeping, timely follow-ups, and effective communication with clients and internal teams. A strong focus on service delivery, problem solving, and compliance will help clients stay informed

Responsibilities

• Assist clients with transaction fulfillment and respond to inquiries by phone or email.
• Analyze the validity of customer requests and resolve complaints in banking services.
• Maintain records of customer interactions and banking transactions.
• Provide timely follow-up calls when necessary to ensure client satisfaction.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Financial Instruments

Foreign Exchange Transactions

Investment Banking

Operational Delivery

Payment Handling

Process Improvements

Teamwork

Time Management

Tools

Microsoft Office

Job description

Job Description Assists clients with client transaction fulfillment. Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints. Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary. Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

• Active Learning
• Communication
• Critical Thinking
• Customer Service
• Financial Instruments
• Foreign Exchange Transactions
• Investment Banking
• Microsoft Office
• Operational Delivery
• Payment Handling
• Process Improvements
• Teamwork
• Time Management

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type:

Posted Date: 2026-09-07

Application Deadline: 2026-11-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.