Senior Administrator, Cash Payments Ops

RBC; Putrajaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

RBC is seeking a full-time Wealth Management professional in Putrajaya, Malaysia to assist clients with transaction fulfillment, respond to inquiries, resolve complaints, and maintain comprehensive records of customer interactions. The role requires strong communication, financial product knowledge, and meticulous service delivery within a 40-hour work week.

Based in the Wealth Management platform, you will engage with clients to ensure accurate processing and timely follow-up, contributing to

Responsibilities

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or email; obtains and analyzes the validity of a customer’s requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Financial Instruments

Foreign Exchange Transactions

Investment Banking

Microsoft Office

Operational Delivery

Payment Handling

Process Improvements

Teamwork

Time Management

Job description

Job Description

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer’s requests/complaints.
  
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Financial Instruments, Foreign Exchange Transactions, Investment Banking, Microsoft Office, Operational Delivery, Payment Handling, Process Improvements, Teamwork, Time Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-07

Application Deadline:

2026-11-07

Note** :** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.