Associate Director, Process Optimisation

RBC; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

RBC in Malaysia is seeking a senior operations transformation professional to support wealth management objectives. You will analyze business processes, manage risks and issues, and track activity across divisions, applying best practices and engaging with stakeholders to deliver impact.

This role emphasizes automation and AI, developing automated workflows, collaborating with operations to identify opportunities, documenting solutions, and mentoring teammates in automation tools.

Qualifications

• Relevant degree or formal business qualification.
• Experience in Financial Services or Banking Operations preferred.
• Strong understanding of AI, automation, and RPA concepts.

Responsibilities

• Business and process analysis, risk and issue management and activity tracking
• Ensure best practice is deployed through active engagement with Operations and stakeholders
• Adopt a flexible approach to working to ensure appropriate skills, capabilities, and expertise are deployed to support different initiatives
• Employ a prudent balance of governance, business controls and process, through agile and dynamic delivery
• Lead initiatives to streamline workflows, mitigate operational risks, create capacity and enhance cost savings

Skills

Business analysis

Risk management

Process optimization

Stakeholder management

Problem solving

Education

Bachelor's degree

Tools

Python

SQL

Job description

Job Description

SUPPORTS WM GLOBAL OPERATIONS TRANSFORMATION OBJECTIVES

• Business and process analysis, risk and issue management and activity tracking


• Ensure best practice is deployed through active engagement with all areas of Operations and their stakeholders


• Adopt a flexible approach to working to ensure appropriate skills, capabilities, and expertise are deployed to support different initiatives


• Employ a prudent balance of good governance, business controls and process, through agile and dynamic delivery


• Lead initiatives to streamline workflows, mitigate operational risks, create capacity and enhance cost savings

IMPLEMENTS IDEAS

• Design and develop automated workflows using AI to replace/supplement manual processes (e.g. data extraction, reconciliation).


• Collaborate with Operations teams to identify automation opportunities and contribute to project prioritization.


• Document automation solutions, including process flows and user guides.


• Participate in training and mentoring team members on automation tools and AI.


• Contribute to ad hoc projects addressing emerging automation needs

LOOKS TOWARDS CONTINUOUS IMPROVEMENT

• Identify ideas to capitalise on opportunities for efficiency, automation, re-engineering and reducing operational risks


• Actively engage with teams and wider business areas to foster relationships and develop thought leadership


• Build and maintains a network of internal and external contacts to share best practice, key learnings, and opportunities for development


• Adopt a structured approach to problem solving, and work through issues


• Lead and create initiatives to assist in monitoring and optimizing existing automated processes.

Capabilities (experience & Competencies)

• Relevant degree or formal business qualification


• 10+years experience of Financial Services and Banking Operations


• Experience in Project Management/Change Management/Process Optimization/Robotic Process Automation


• Good understanding of AI tools and programming skills (e.g. Python, SQL etc)


• Good presentation skills and presence; effective relationship management with senior managers


• Ability to work with diverse stakeholders aligned with emotional intelligence; and maturity


• Ability to work in a team-based and collegial environment where consensus-building is a key to success


• Strive to shape thinking around creative solutions

Job Skills

Client Counseling, Commercial Acumen, Communication, Critical Thinking, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-04-10

Application Deadline: 2026-11-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.