Administrator, Reconciliation Production Services (Contract)

RBC; Putrajaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

RBC in Putrajaya, Malaysia, is seeking a customer-focused professional to assist clients with transaction fulfillment and inquiries about banking products and services. You will analyze requests, resolve complaints, and maintain thorough records of interactions and transactions.

This full-time, fixed-term role sits in Wealth Management and requires strong communication, problem-solving and time-management skills.

Qualifications

• Experience in client communications for banking products or services.
• Ability to analyze and validate customer requests/complaints.
• Strong problem-solving and follow-up skills.

Responsibilities

• Assist clients with transaction fulfillment.
• Respond to inquiries about banking products/services via phone or email; assess validity of requests/complaints.
• Resolve client complaints and perform necessary follow-up calls.
• Maintain records of all customer interactions and banking transactions.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Job description

Job Description

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer’s requests/complaints.
  
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-10-21

Application Deadline:

2025-12-31

I** nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.